Operations Analyst

Job description

**This job is located at 9014 N. 23rd Ave., Suite 13, Phoenix, AZ 85021** **PLS®: People. Location. Service** Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. **Position Overview****:** The Operations Analyst will partner with the PLS stores to ensure field employees are educated, aware and in compliance with internal policies and procedures as well as local, state, and federal regulations. This position will partner with various departments within PLS including but not limited to Compliance, AML Compliance, Human Resources, and Training to advance compliance and field initiatives, and promote learning tools and material on a regular basis. **Job Responsibilities****:** - Conduct monthly store operational assessments in accordance with Operational Analyst examining procedures - Compile and send reports to District Managers (DMs) and Store Managers (SMs) - Partner with Compliance (including Compliance Field Monitors) to identify and improve store practices - Partner with AML Compliance to identify and improve store practices regarding AML and OFAC - Partner with Training to ensure all employees are compliant and timely with training requirements, including training required by external partners - Assist in coordinating reviews or audits and report results to appropriate internal partners - Monitor and ensure user credentials for all products and services are only for active employees - Oversight and assistance in the shredding and the storage of old documents based on local, state, and federal requirements and in accordance with PLS policy - Assist Compliance Department (either Compliance or AML) in obtaining documents and information in connection with regulatory exams, consumer complaints, suspicious activity investigations or as otherwise requested - Visit store locations to provide coaching, additional assistance and answer appropriate questions - Liaison with internal partners to obtain information pursuant to questions from the stores, DMs and DOs regarding compliance issues or audit results **Job Requirements****:** - 3-5 years of experience - Experience with audit/testing, banking, compliance, or a similar function with a specific understanding of internal controls - Knowledge of regulatory compliance risk within financial services institutions from either direct, consultative, and/or supervisory experience(s) is a plus - Certification or experience in audit, risk or compliance preferred - Knowledge of consumer regulations, which may include fair lending, AML, BSA, FCPA, and OFAC, as well as HR Statute requirements, a plus - Self-motivated and ability to work independently - Ability to communicate effectively and influence stakeholders across the organization at varying levels - Excellent analytical, problem solving, and resolution skills and the ability to discern the practical application of regulatory and legal requirements - Effective project management and organizational skills - Proficiency with Microsoft Office Suite **Physical Requirements****:** - Must be able to sit or stand of long periods of time - Must be able to lift 15 pounds **Benefits:** Benefits for eligible employees include: medical / dental / vision, 401k, vacation, opportunities for advancement, on-going training available. PLS is proud to be an equal employment opportunity employer and drug free work place. **Bonus:** this position is bonus eligible **We strive to demonstrate our Core Values in all positions at PLS:** *Communication ● Customer Focus ● Integrity and Trust ● Teamwork ● Results* PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at [talentacquisition@pls247.com](mailto:talent@PLS247.com) to make arrangements. The decision on granting accommodation will be made on a case-by-case basis. For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment