Operations Analyst

Agency Dept of State Treasurer Division Retirement Division Job Classification Title DST-SRP Operations Analyst (NS) Position Number 60009118 Grade SR11 About Us Our mission is to preserve, protect and sustain the state’s pension and healthcare plans, generate investment returns in excess of comparable public pensions, properly account for and report on all funds that are deposited, invested, and disbursed through the North Carolina Department of State Treasurer, assure the financially sound issuance of debt for state and local governments, maintain the state’s “AAA” bond rating, and provide exemplary service across all divisions of the Department. Description of Work The purpose of this position is to provide support to the Director, Supplemental Retirement Plans who has responsibility for programs including the NC 40l(k), NC 457(b) and the NC ABLE Savings Program. This position will serve as the liaison with the Plans’ service providers, key business partners and Board of Trustees including: assist in managing the relationship with the Board of Trustees, Third Party Administrators, and all other service providers; coordinate activities related to the preparation, execution and follow up for Board and Subcommittee meetings; provide administrative support to the Plans including procurement, budget preparation, invoicing, special projects, process documentation and improvement, member and employer inquiries, and plan audits; work with Board, service providers, and RSD management to research and facilitate discussions on new initiatives. This position independently resolves and/or develops recommendations for unprecedented issues and problems. Problem resolution requires some interpretation of policy and procedures. Serves as a resource for others in resolving unprecedented, non-standard issues and problems. Assumes responsibilities for and manages the results of decisions. Coordinates and facilitates solutions with other work units. The position performs research, data collection and analysis of information, and report writing. Utilizes, reconciles, and manipulates data from different internal and external software systems. Applies an in depth knowledge of a variety of complex processes and procedures. Integrates varying software applications and systems for information and records purposes. The position independently compiles, analyzes, assimilates, and composes information into varied or non-standard formats with responsibility for content review, accuracy, quality, and timelines, requiring in-depth program knowledge and interpretation. Interprets guidelines, answers inquires, and advises others regarding processes, services, and operations as applied to non-standard situations. Communicates expectations to other employees which may include formal/informal training. Program knowledge includes acceptable interpretations, applications, and allowable exceptions of written policies and procedures. Requires knowledge of organizational structure, functions, and services, programs, office procedures, and practices. Knowledge Skills and Abilities/Management Preferences Description of Work Manage all aspects of Investment operations including management of custodial accounts, support invoicing and payment, manage quarterly rebalancing process, fee collection process and creation of quarterly fund fact sheets. Manage the SRP budget. Coordinate with Financial Division to monitor administrative expenses and prepare and ensure timely payment of invoices for vendor partners. Work with Financial Division in preparation of annual financial reports used in internal reporting as well as Annual Comprehensive Financial report (ACFR). Coordinate with independent auditor on annual audit and financial and special projects as needed Help support/promote the NC ABLE program and develop and maintain working relationships with partners, state agencies and stakeholders Knowledge Skills and Abilities/Management Preferences Qualified applicants must possess, and application must clearly reflect work experience that demonstrates the following: Knowledge of retirement and employee benefits plans, investment products, and public and business administration principles and practices. Knowledge of accounting, auditing, and financial reporting principles and practices. Skill in analyzing information and utilizing computer applications, including Microsoft Office products, to support business operations and decision-making. Ability to organize, prioritize, and manage multiple tasks effectively while maintaining accuracy and attention to detail. Ability to communicate effectively, both orally and in writing. Management Preferences: Prior work experience with retirement programs or other similar programs. Inquiries and applications will be kept strictly confidential. Salary Range - $53,000 - $79,600 Position is Exempt from the State Human Resources Act and Not-Subject to FLSA Overtime This position may be assigned additional job functions as needed. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice based on business conditions or as required by the agency to fulfill its mission. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through either years of education, years of directly related experience, OR a combination of both. See for details . The minimum Education and Experience is an associate's degree in business administration, accounting, public administration or related discipline from an accredited institution or an equivalent combination of education and experience. Important: This posting closes at 11:59:59 PM the night BEFORE the End Date above. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program. Visit to learn more. This position currently qualifies for a hybrid telework option with routine office and remote workdays. The NC Department of State Treasurer trusts our employees to be self-motivated and successful in hybrid/remote roles. Telework options are subject to change at the discretion of management. NC State Health Benefits: The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NC Flex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits Supplemental and Contact Information The North Carolina Department of State Treasurer (DST) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DST: NCTreasurer | NC Treasurer . DST uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. Application Process Be sure to complete the application in its entirety. Resumes will not be accepted in place of completing this application. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. Applicants will be subject to a criminal background check. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at . Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. Background Check The selected candidate will be subject to a criminal history background check through Castle Branch. One or more of the following may also be reviewed, depending on the nature and requirements of the position: employment history, professional references, credit history, and educational verification (i.e., degree, license, or official transcript). The selected candidate will be required to pass the background check to the satisfaction of the North Carolina Department of State Treasurer. All offers of employment are conditional until the satisfactory completion of the background check. Contact Information : If there are any questions about this posting, other than your application status, please email the NC Department of State Treasurer at . The Department of State Treasurer's campus is located on Atlantic Avenue, is surrounded by many shopping centers and restaurants, has access to a 24-hour 7-day a week free gym on the campus, and has free employee parking. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Leonard C Harper Recruiter Email: