Operations Analyst, Federal

Job description

ABOUT CAPE Cape is America’s privacy-first mobile carrier. Our mission is to be a force for good in global wireless. Cape was founded in 2022 by people who believe privacy is a fundamental right, not a luxury to be traded away. Our journey began when our founder recognized a critical vulnerability in our modern world: everyone relies on the same stagnant cellular infrastructure and legacy systems that track our every movement, monitor and profile our connections, and lose and sell our personal data. Instead of accepting the status quo, we decided to fix it. National security professionals, journalists, parents, and everyone in between can stay connected and have privacy. We didn’t just build a layer on top of old tech; we built America’s most private and secure mobile carrier from the ground up. By building our own network from scratch, we are able to design and build a suite of privacy and security features that no other carrier on the planet can offer. Today, Cape provides our secure network to consumers, businesses, and government agencies alike. We closed our Series C in March 2026, and we are scaling rapidly, with the goal of giving people back control of their most personal information. THE TEAM At Cape, we are the architects of a privacy-centric movement that is just getting started. We are relentless builders, constantly innovating at the edge of what's possible in telecommunications. We operate on a foundation of high trust and high expectations. Our structure is flat, and collaboration matters more than hierarchy. As a member of our team, you will collaborate with world-class engineers, architects, and visionaries, and work across organizational lines to solve "impossible" problems and deliver mission-critical results for our users every single day. THE OPPORTUNITY We are looking for a Government Operations Analyst to support our Product Operations team in support of fulfillment and customer service - an integral role in Cape's rapidly growing privacy-focused communications solutions. You will be a force multiplier - navigating key deliveries, forecasting product throughput, and solving high visibility issues for core government customers. The team you will join solves problems in a high tempo environment aligned with federal business opportunities in support of Cape's rapid growth. As a steward of Cape culture you will do excellent work with a bias for action, while respecting your team and the Cape customer. WHAT YOU'LL WORK ON - Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field. - Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners. - Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option. - Operational Readiness & QA: Execute rigorous, end-to-end QA for weekly releases to validate compatibility across device, OS, and secure network layers. You are the gatekeeper, identifying and blocking high-risk deployments to safeguard operational stability. - Standard Operating Procedures (SOPs): Codify complex technical processes into comprehensive internal and external "field manuals" and playbooks. You are building the foundational knowledge base required to scale support for large-scale government programs. - High-Tempo Agility: Maintain a "Ready-to-Field" posture. You have the flexibility to lead high-impact projects or pivot resources during surge requirements or critical mission windows. - Mission-Critical Ownership: Assume end-to-end accountability for operational outcomes within the Government/National Security stream. You ensure every operational goal directly supports the end-user’s mission success in the field. - Tier 2 Technical Authority: Serve as the definitive technical subject matter expert (SME) for post-deployment issues. You resolve high-complexity technical hurdles through advanced troubleshooting and direct coordination with internal engineering or external mission partners. - Tactical Deployment & Fulfillment: Lead the operational rollout of hardware and specialized services across the portfolio. You ensure seamless delivery, integration, and operator onboarding for deployments where failure is not an option. - Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority. You can translate complex system failures into actionable "go/no-go" information for commanders and stakeholders. EXPERIENCE - Operational Pedigree: 4–5+ years of experience in technical operations, mission support, or a "get it done" role within military, law enforcement, or national security environments. - Clearance: Must hold an active Secret clearance (minimum) with the ability to upgrade to TS/SCI. - Educational Foundation: Bachelor’s Degree or equivalent professional experience. We highly value the discipline and problem-solving skills developed in specialized service-oriented or high-pressure technical environments. - The "Force Multiplier" Mindset: You possess an exceptional capacity to navigate high-volume workflows and competing priorities. You thrive in environments where precision and multitasking are non-negotiable. - Mission Communication: Ability to lead high-stakes technical dialogues with clarity and authority. You can translate complex system failures into actionable "go/no-go" information for commanders and stakeholders. - Emergent Leadership: You don’t just execute tasks; you optimize systems. You have a proven track record (or distinct aptitude) for managing personnel and building world-class support teams. COMPENSATION: We offer competitive compensation that is geo-adjusted based on your location, along with meaningful equity so you share in the value you help create. Salary range for this role in Arlington, VA is $90,000-$110,000 depending on experience and interview performance. Our benefits include: - 401(k) match - 100% coverage of medical, dental, and vision premiums for you and your dependents - 12 weeks paid parental leave (for all parents, no waiting period) - Stipends for - Family-forming needs - Gender-affirming care OUR CULTURE & VALUES - We hire excellent people, give them outsized responsibility, and trust them to execute. Every person at Cape has a proven track record of tackling hard problems and winning. - We believe that personal privacy and national security are not at odds, and that they can be reconciled through strong technology. - We believe companies exist to build awesome things and take care of the people who build them, so we offer top-tier healthcare, 401(k) matching, and a generous vacation policy that our team actually uses to recharge. - We believe that a stronger company and a better product are built by people from all walks of life. We hire without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, or Veteran status. If you are great at what you do, you belong here. HOW TO APPLY Click the link below to apply. We reserve the right to make use of any unsolicited resumes received from outside recruiting agencies and / or individual recruiters without being responsible for payment of any fees asserted from the use of unsolicited resumes. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, and without regard to disability or status as a protected veteran, or any other status protected by law.