Operations and Change Management - Process & Change Off-Cycle Internship (Jan - Jun 27)

Line of Service Internal Firm Services Industry/Sector Not Applicable Specialism IFS - Operations Management Level Intern/Trainee Job Description & Summary At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at . Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be. Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday. Key Responsibilities: Understand the business needs by assisting to analyse current processes, and supporting to identify pain points and improvement opportunities Conduct desk analysis and gather data points to support in the decision process Learn on different techniques to gather user feedbacks to adapt and adjust on proposed solutions Learn to liaise and manage stakeholders from various departments and functional teams Assist to create support materials (E.g. user guide/ standard operating procedures) Assist to build and maintain AI-powered tools to support day-to-day business tasks, ensuring quality and relevance to end user needs What we're looking for: Keen to develop themselves in the profession of process improvement and change management Excellent communication skills, including writing skills, and a team player Highly motivated, enthusiastic, confident and eager to learn Highly organised with effective time management Able to work independently and get things done within the deadline Application Notes: Please indicate your first-choice role and, where applicable, a second-choice role, based on your skills, interests, and career aspirations. Only shortlisted candidates will be notified due to the high volume of applications. Kindly upload both your resume and academic transcript/degree audit in PDF format Have questions? Get in touch with us at There have been reports of scammers impersonating PwC HR professionals contacting individuals about fraudulent job opportunities using non-PwC domain email addresses and an overseas number. Please note that genuine communications from our HR team will only come from " @pwc.com " email addresses. Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Degrees/Field of Study preferred: Certifications (if blank, certifications not specified) Required Skills Optional Skills Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Teamwork, Well Being Desired Languages (If blank, desired languages not specified) Travel Requirements 0% Available for Work Visa Sponsorship? No Government Clearance Required? No Job Posting End Date