Operations and Customer Service Associate

Job description

Co–Star is looking for an Operations and Customer Service Associate to take care of our users and our SoHo office. You’ll be the person behind the scenes making sure things work as they should. You’ll answer questions from the millions of people who use Co–Star, identify problems before they become patterns, and help translate what we hear from users back to the team. You’ll also keep our office stocked, organized, and running beautifully, and help bring Co–Star events to life. This is a junior role for someone with good taste, excellent instincts, and a habit of noticing what needs to happen before anyone asks. **What you’ll do** - Manage customer support through Zendesk, helping users with accounts, purchases, natal charts, and more. - Improve macros and automated responses so support feels efficient without feeling impersonal. - Identify recurring issues, escalate edge cases, and share useful patterns with the product team. - Use AI tools and Claude Code regularly to automate repetitive work, analyze support data, and make our customer experience workflows more efficient. - Support Co–Star events and daily office operations, from coordinating with vendors and creating a welcoming office environment to managing office equipment and ordering daily lunch. - Notice what needs to be done, take ownership, and follow it through without waiting to be asked for a wide variety of tasks. **You might be a fit if** - You write clearly, warmly, and like a person. - You’re observant, organized, and unusually good at following through: you naturally anticipate what people will need and take care of it. - You have strong judgment and know when to solve something yourself and when to escalate it. - You already use AI tools in your work and are excited to use Claude Code, even if you don’t consider yourself a programmer. - You have experience in customer support, hospitality, events, retail, or office operations. **Logistics** - Full-time in New York City. You’ll work from our SoHo office daily. - Compensation: $65,000-83,000, plus benefits.