Operations Associate

About the Role

This is an operations-first role in a fast-growing digital healthcare company. As our patient base in Germany continues to scale, we need to make sure the operational engine behind the patient experience scales with it. As an Operations Associate, you’ll help run and improve the processes that keep our German business moving — solving day-to-day operational challenges while helping build better, more scalable ways of working. You’ll work across Patient Experience, Product, Tech, Growth, and other teams, with support and direction from your manager. This is a hands-on role for someone who enjoys solving problems, working with data, improving processes, and turning ambiguity into action.

What You’ll Do

Keep our operations running smoothly

• Own and maintain key day-to-day operational processes across the German business
• Troubleshoot issues across areas such as payments, orders, invoices, discounts, verification, referrals, and patient communications
• Fix problems as they arise while identifying opportunities to make our processes more reliable and efficient

Improve the patient experience

• Use patient feedback and recurring issues to understand where we can create a better experience
• Help turn patient pain points into practical improvements across our processes and journeys
• Support areas such as Trustpilot and referrals, improving how we engage with and learn from our patients

Use data to drive decisions

• Track key operational metrics and investigate where performance is changing or falling short
• Use data to understand the scale and root cause of operational problems
• Turn analysis into practical actions and improvements

Deliver operational initiatives

• Support and deliver projects that improve the performance of our German operations
• Help test and implement new processes, workflows, and ways of working
• Take ownership of defined initiatives from planning through to execution, with support from your manager

About You

• 3–5 years of experience in operations, consulting, startups, marketplaces, digital health, or another fast-moving environment
• Strong problem-solving skills and comfortable getting into the details to understand why something isn’t working
• Confident working with data, KPIs, and spreadsheets; SQL experience is a plus
• Organised and able to manage multiple priorities while following through on the details
• Comfortable working in an ambiguous, fast-changing environment
• Strong attention to detail and able to balance speed with accuracy
• Proactive, practical, and motivated by making things work better
• Fluent in English, preferably German too, both written and spoken

Experience in healthcare, consumer technology, marketplaces, or high-growth businesses is a plus, but not essential.

What Success Looks Like

Keeping Operations Running & Improving — You reliably solve the day-to-day problems that keep the business moving, while spotting and making improvements along the way.

Turning Ambiguity into Structure — You can take an unclear or messy problem, break it down, work out what matters, and move towards a solution.

Balancing Speed with Precision — You move quickly and pragmatically while maintaining a high bar for accuracy and patient experience.

Compensation

• The salary range for this role is €55,000 – €65,000 gross per year, depending on experience and qualifications, plus additional benefits.