Operations Associate

Job description

**tl;dr/Overview:** At [Alleviate Health](https://alleviatehealth.care/) we’re building AI Agents that drastically accelerate clinical trials by autonomously communicating with patients to recruit them into trials and support them over years, pruning billions in excess spend. We’re solving the problem that keeps execs at the largest $100B+ Pharma companies up at night. We bootstrapped to winning some of the largest enterprise accounts in the market and are seeing massive market pull. We’ve now raised a $4.3M seed round led by a16z and are hiring a world-class team to solve the largest problem in drug development and win one of the largest opportunities in AI – while slashing the time it takes to bring life-changing medicines to the patients who desperately need them. **Context:** Conducting a clinical trial is the most complex and broken, but also the most high‑stakes and capital intensive, problem of our era. To bring a life-saving medicine from the lab bench to patients, pharma companies spend tens of billions a year for research sites to qualify & screen hundreds of thousands of patients and then to stay in contact with those patients over years. Approximately [80%](https://www.antidote.me/blog/what-clinical-trial-statistics-tell-us-about-the-state-of-research-today#:~:text=enroll%20a%20single%20patient%20,is%20roughly%20%241%2C200%20per%20failure) of clinical trials are delayed due to problems with recruitment and between [$600,000 and $8 million](https://www.antidote.me/blog/what-clinical-trial-statistics-tell-us-about-the-state-of-research-today#:~:text=enroll%20a%20single%20patient%20,is%20roughly%20%241%2C200%20per%20failure) is lost for each day a trial is delayed. This enormous, labor-intensive struggle of screening, recruitment, and retention of patients across thousands of small research sites in every single trial is the foundational bottleneck in clinical trials. **About Alleviate:** At Alleviate we've built SOTA AI Agents that autonomously recruit & retain patients in trials. Currently, our AI agents conduct over 100,000 conversations every month by: - Intelligently screening & routing patients to the right trials. - Collecting necessary data for the trial from patients multiple times per week. - Answering patients’ questions perfectly and supporting them 24/7 throughout the trial - reducing costly drop-offs. - Continuously learning from each interaction to optimize performance. Our team worked at a small research site for months to understand the problem deeply -- personally calling and speaking to patients -- and then bootstrapped to working with some of the largest clinical research organizations in the world and conducting over a 100k conversations per month. **Some vitals on Alleviate (Achieved without a single dollar raised):** - Hypergrowth. We’re growing rapidly MoM (both within existing & new accounts). We’ve landed (and realized) multiple 6 figure deals. Our largest live contract has an annual value of >$350k. - Our win rate on commercial deals is >92%. We’re the market leading solution - we’ve never lost a deal to competitors and have actively poached multiple customers from competitors. - Our market is gigantic and immensely painful. Our pipeline grows organically due to customer fear of falling behind after hearing from our existing customers. **Investors (a16z, Jack Altman…):** We’re backed by Andreessen Horowitz and other investors like Jack Altman (Co-Founder of Lattice), Ali Rowghani (Former CFO & COO of Twitter), Trey Holterman (CEO & Co-Founder of Tennr) and many others who’ve built category defining healthcare & pharma companies. **About the Role:** We're looking for an Operations Associate to own the day-to-day success of our clinical research site customers. You'll be the primary point of contact for front-line users, ensuring customers are getting real value out of Alleviate from day one. This is a foundational hire with real room to grow. We're looking for someone who can take ownership of the day-to-day account motion and has the ambition and slope to grow into owning the full books of business and eventually the team that runs them as we scale. - Own the customer relationship end-to-end — onboarding customers, training users, driving adoption, monitoring account health, and surfacing expansion opportunities - Build deep relationships with front-line users, clinical staff, and executive stakeholders, becoming their go-to resource and trusted partner for long-term outcomes - Capture and synthesize customer feedback and support patterns into clear, actionable input for Product and Engineering - Develop AI-native processes, documentation, and playbooks that define how Alleviate serves customers at scale **Who You Are:** - 2+ years of experience in a Clinical Research, Customer Success, Consulting, or Business Operations role - Able to effectively multitask across multiple accounts while knowing when to dive deep into specific customer needs, maintaining the right balance to deliver both scalable and personalized success. - You thrive in an unstructured start-up environment (lack of process does not frustrate you). - You’re comfortable selling into messy, operational environments and can talk with both executive leadership and front-line clinical staff - Proven experience leading complex, cross-functional projects and distilling intricate details into clear, actionable requirements for both technical and non-technical teams. **Why Alleviate:** We’re going after the largest problem in one of the largest markets in the world. We already replace tens of millions in excess spend and will replace billions of dollars of excess spend while slashing the time it takes to bring life-changing medicines to the patients who desperately need them. We’re looking for exceptional commercial staff to help us realize this ambition. If you find this goal compelling, we'd love to talk.