Operations Associate

Job description

Healthcare is broken at the first step: patients can't find the right care, understand what it costs, or access the medications they need. Mochi Health is fixing this. We're building an AI-driven marketplace that makes healthcare discoverable—connecting patients to the right providers, transparent pharmacy pricing, and affordable medications. Over the past few years, we've grown rapidly by combining clinical expertise with technology that actually works for real people, not just hospital systems. Our platform does what legacy healthcare can't: it gives patients transparent pricing before they pay, personalized medication management that follows them across providers, and long-term access to their own medical records. We're proving that healthcare can be more affordable, more human, and far more intuitive than what exists today. Join a team that's rebuilding healthcare from the patient up. At Mochi Health, you'll work alongside people who value bold thinking, inclusive collaboration, and getting meaningful work into the world. If you want to do the most impactful work of your career, this is where to do it. **$100,000 - $120,000***Full-time / Onsite* **About Mochi Health** Mochi Health is a direct-to-patient telehealth company specializing in obesity medicine and expanding into primary care. With over 200,000 active patients, 500+ providers across 50 states, and a proprietary AI-enabled EMR, Mochi is building the infrastructure for a new model of virtual care delivery. Mochi's Operations team sits at the center of the company's highest-priority initiatives — from standing up new lines of business to protecting the patient and provider experience that drives retention. As Mochi scales, we need generalist operators who can move fluidly across projects, own ambiguous problems end-to-end, and use modern tools, including AI, to work faster and smarter than a traditional ops team. ## About The Role As an Operations Associate, you will play a critical role in managing schedules, optimizing workflows, and coordinating care for new patients. You’ll work cross-functionally with our Clinical, Product, and Data teams to improve processes, drive efficiency, and scale our operations. If you’re a detail-oriented problem-solver who thrives in a fast-paced, impact-driven environment, we’d love to meet you. ## What You’ll Do - Manage schedules, optimize workflows, and streamline care coordination to ensure a seamless patient experience. - Analyze market and clinical best practices to identify opportunities for operational improvements and contribute to our strategic roadmap. - Work closely with teams focused on bringing in and keeping new patients, ensuring they receive high-quality, timely care. - Track service line performance, identify bottlenecks, and implement data-driven solutions to enhance efficiency. - Leverage SQL and other tools to analyze provider KPIs, measure impact, and guide decision-making. - Work alongside Clinical, Product, Care, and Data teams to drive operational initiatives and resolve provider and patient concerns. - Maintain adherence to healthcare regulations (HIPAA, EHR) while continuously improving internal processes. ## Who You Are - Bachelor's Degree - You thrive in fast-paced environments and can juggle multiple priorities with precision. - Experience with SQL, data analytics, or performance tracking is a plus. - Familiarity with EHR systems, HIPAA regulations, and provider operations is highly beneficial. - You communicate effectively and can work cross-functionally to solve problems and implement solutions. - Must be able to work full-time in our San Francisco, CA office. ## Life at Mochi - **Comprehensive Health Coverage** – Medical, dental, and vision insurance to keep you at your best - **Financial Security** – 401(k) with company matching and fully covered life insurance - **Time to Recharge** – Unlimited PTO, generous company holidays, and flexibility to take the time you need - **Wellness First** – Group activities, mindfulness sessions, and fitness perks to support your well-being - **Connection & Community** – Team lunches, office hangouts, and offsite meetups to build meaningful relationships - **High-Impact Work** – Shape the future of digital healthcare at a pivotal moment in our growth - **Competitive Compensation** – Top-tier salary and a generous equity package - **Fast-Paced & Exciting** – Join a hypergrowth team that moves fast and builds with purpose - **World-Class Team** – Work alongside top engineers, product leaders, and operators in a high-performance environment - **Prime Location** – Enjoy a vibrant workspace in downtown San Francisco The base salary for this full-time position ranges from $100,000 to $120,000, in addition to equity and benefits. The salary range listed in each job posting represents the minimum and maximum targets for new hire salaries across all locations. Actual compensation within this range is determined by various factors, such as job-related skills, experience, relevant education or training, and location. ### **Workplace Policy** Mochi Health is an in-person company based in San Francisco, CA. Our team works together in person five days a week to foster collaboration, innovation, and strong connections. We believe that face-to-face interaction builds a culture of excellence and allows us to deliver the best outcomes for the patients and providers we serve. ### **Equal Opportunity** Mochi Health is an Equal Opportunity Employer. We make all employment decisions based solely on merit. We provide equal employment opportunities to all applicants and employees without discrimination on the basis of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, disability status, or any other applicable legally protected characteristic. We prohibit any form of discrimination or harassment. This policy applies to all terms and conditions of employment, including hiring. ### **Candidate Privacy Notice** Please review Mochi Health's Candidate Privacy Notice [here](https://joinmochi.com/candidate-privacy-notice). ### **Accommodations** Mochi Health complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable state or local laws. We will reasonably accommodate qualified individuals with a disability during the application process and throughout employment as required by law. If you need any assistance or accommodations due to a disability, please contact us at **hr@joinmochi.com**.