Operations Associate

Job description

**NOTICE** Please be aware that individuals have been receiving fraudulent interview and job offers from perpetrators seeking to acquire personal information. If you are asked to provide personal or financial information, pay a fee to apply for a position, accept an offer via email, text, or other messaging system, or if you are suspicious for other reasons that fraudulent activity may have occurred during your recruiting process, then please contact us directly at [careers@medrhythms.com](mailto:careers@medrhythms.com). MedRhythms will never ask for sensitive information before a candidate accepts an offer, we do not request a fee for applying to a job, we will not text you, and we will never conduct interviews via messaging systems. **Company Overview** MedRhythms is pioneering the development of next-generation neurotherapeutics designed to improve walking, mobility, and related functional outcomes via a proprietary, patented technology platform. Our mission is to help patients regain their mobility, by expanding access to patient-centered, world-class medical devices. Our groundbreaking technology uses sensors, software, and music to deliver evidence-based interventions to improve walking. At its core is a cutting-edge treatment mechanism based on the latest neuroscience research in music: rhythm can be used clinically to directly target the human motor system and improve functional outcomes in walking. It's our mission to see these outcomes realized for the millions of people worldwide who struggle with walking impairments, in conditions including stroke, Parkinson’s disease, and multiple sclerosis. In late 2023, MedRhythms launched InTandem, an FDA-authorized, prescription-only, home-use device intended to improve walking in adults with chronic stroke, and secured a new unique HCPCS reimbursement code in 2024. In early 2025, MOVIVE, our second FDA-authorized, prescription-only device was released to support gait rehabilitation and motor function for people living with Parkinson's disease. We are committed to developing evidence-based treatments, and have conducted clinical trials with leading research institutions across the U.S., including Johns Hopkins, Boston University, Mount Sinai, Cleveland Clinic, and Spaulding Rehabilitation. Cultural Pillars that drive us and our success: We are committed to People First We are committed to Excellence Always We are committed to being Action Focused At MedRhythms, we value the passion and diversity that people bring with them everyday. It is crucial to our culture when it comes to building a successful and innovative team. If you are unsure whether your experience is a perfect fit for the position you are interested in, we encourage you to apply. **Position Overview** The Operations Associate supports patients, healthcare providers, and internal teams in coordinating prescription services from enrollment through fulfillment. This role ensures documentation is complete and accurate, facilitates communication to obtain required information, and helps maintain timely prescription processing. The ideal candidate is detail-oriented, organized, and committed to delivering a positive patient and provider experience while adhering to privacy and compliance standards. ### Responsibilities - Case manage prescriptions from intake to completion, monitoring missing information and screening for completeness and quality on all documentation - Review assigned forms and documents for required information; flag missing or incomplete items. - Contact healthcare provider offices via fax, email, and phone to request missing documentation or information. - Record all outreach attempts, and communications in the Company’s CRM (Salesforce). - Enter information provided on patient enrollment forms and other documents into the company's CRM (Salesforce). - Upload, categorize, and/or save digital files according to Company procedures. - Prepare and send routine communications, using approved templates when applicable. - Communicate professionally and in compliance with Company privacy standards and applicable regulations. - Complete ad-hoc projects as needed, which could include drafting communications, synthesizing data, or preparing other resources for internal communications and/or partner relationships ### We’re looking for you to bring - Strong organizational and problem-solving skills with attention to detail - Ability to manage multiple tasks and prioritize effectively in a fast-paced environment - Strong written and verbal communication skills - Proficiency in Google Suite or Microsoft office; experience with CRM systems (e.g., Salesforce) a plus. - Ability to handle sensitive information with discretion and professionalism - Ability to learn quickly and adapt to the constantly shifting healthcare landscape ### Helpful experiences and skills (if you don’t have them, it’s not a dealbreaker) - Experience in the healthcare or pharmaceutical industry, with knowledge of regulatory requirements and compliance standards. - Experience with customer service software (e.g., Zendesk, Salesforce) - Familiarity with digital therapeutics or medical devices. - Experience working in a startup or fast-paced environment, with the ability to adapt to change and navigate ambiguity. ### What we can offer you - Meaningful, purpose driven work on a life-changing product - Opportunity for growth across various functions - Collaborative, supportive, smart and fun team - Generous paid time off: vacation, sick and volunteer time off - Downtown Portland, Maine office: Inviting office in the heart of the Old Port