Operations Associate, Bal Harbour

Job description

**ABOUT KHAITE** *KHAITE is a way of looking at the world. Shaped by formative encounters, cultural touchstones, and secret desires, this point of view comes to life through womenswear and accessories that find confidence in contrast. Each piece proposes a fresh balance of opposing elements- masculine and feminine, strength and softness, structure and fluidity- while embodying a signature sensuality and ease.* *Founded in 2016 by creative director Catherine Holstein and based in New York, KHAITE evolves with each season, building upon a foundation of robust yet polished items distinguished by exceptional materials, exquisite craftsmanship, and subtle yet striking details.* **ABOUT THE OPPORTUNITY** KHAITE is looking for an **Operations Associate** to join our team for our new store opening in **Bal Harbour.** The Operations Associate plays a critical role in supporting the seamless execution of daily store operations while upholding the elevated service standards of a luxury retail environment. This position is responsible for ensuring operational excellence across inventory management, omni-channel fulfillment, and internal communication, ultimately supporting an exceptional client experience. **ESSENTIAL DUTIES & RESPONSIBILITIES** Omni-Channel Fulfillment - Execute timely and accurate fulfillment of all omni-channel orders—initiated from your home store and all other locations and channels—ensuring the designated cut-offs are met for each and orders are prepared with precision and aligned with brand presentation standards and packaging guidelines - Monitor order flow and proactively escalate any delays or discrepancies - Partner with Management and Client Advisors to prioritize urgent or high-value client requests Inventory & Stock Management - Ensure stockroom is maintained to the highest standards—clean, organized, and optimized for selling efficiency - Support shipment processing and integrity, including receiving, unpacking, ticketing, and organization of merchandise - Execute all transfer directives with a strong sense of urgency and precision, consistently meeting established timelines while responding to inter-store transfer requests with efficiency and attentiveness. - Maintain accurate inventory levels through consistent cycle counts and adherence to stock control procedures, addressing any discrepancies promptly and partnering with the Operations Manager to resolve - Support Stock Repairs & Alterations, ensuring adherence to daily protocols - Support the preparation and execution of Physical Inventory in alignment with company protocols and established timelines, ensuring a precise count and thorough reconciliation in partnership with the Operations Manager Client & Service Excellence - Partner closely with the sales team to deliver a seamless and elevated client experience, supported by highly efficient back-of-house operations, including the running of merchandise between the stockroom and sales floor, meticulous upkeep of the store environment, and precise, timely stock checks. - Assist in preparing merchandise for appointments and events - Support the intake of client consignment returns with a high degree of precision and efficiency, ensuring all items are accurately processed and promptly reintegrated to facilitate timely closure of consignments. - Support the Client Repair and Aftersales experience through careful adherence to established protocols and a commitment to a seamless client journey Operational Excellence - Uphold all operational policies and procedures with a strong attention to detail and compliance - Support Visual Merchandising floorsets through product preparation and go-backs - Contribute to loss prevention efforts through vigilant inventory handling and adherence to safety protocols - Support store opening and closing procedures, including store organization and operational readiness Communication & Collaboration - Demonstrate clear, timely, and professional communication with store leadership and cross-functional partners - Act as a key liaison between sales and operations, ensuring alignment on product availability, order status, and client needs - Provide consistent updates on order fulfillment, inventory issues, and operational priorities **SKILLS & REQUIREMENTS** Interpersonal Skills: - Action oriented with a strong drive for results - Social perceptiveness - Elevated sense of ownership and accountability - Proactive and solutions-oriented mindset - Strong verbal and written communication skills Education/Experience: - Previous retail stock/operations experience, luxury RTW experience preferred - Strong Computer skills - Organized & ability to multi-task - Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time. **OUR VALUES** - Creativity ~ We are always imagining, never imitating. - Integrity ~ We do the right thing. - Kindness ~ We value people and their ideas, so we act and speak with compassion. - Agility ~ We move with intention, flexibility, and speed to stay ahead. - Tenacity ~ We are insatiable. Our drive is relentless. **WE OFFER** The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits. **KHAITE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. KHAITE recruits and recognizes all types of talent and singularities.** **Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.** **This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.**