Operations Associate (Driver Operations, onboarding, offline presence)

Job description

We are looking for an **Associate, Driver Operations** who thrives in challenges, embraces new ideas, and is excited to help shape what’s next at Lalamove. Life at Lalamove is fast-paced and dynamic - we’re constantly building and doing things that haven’t been done before. We’re seeking high-energy, quick-thinking individuals who understand driver needs and can build strong, lasting partnerships with our fleet. Together, we aim to strengthen our driver network and drive our position as a market leader in last-mile, on-demand delivery. ### About the role **Core Objective:** Drive end-to-end Driver Operations in the UAE, ensuring operational excellence, alignment with global standards, and strong adaptation to local market needs. **Key Responsibilities:** - **Cross Functional Bridge:** Facilitating seamless communication and collaboration between local team and the local UAE Driver Operations Manager and inter-department. - **Market Insight & Analysis**: Develop a deep, data-driven, and qualitative understanding of the unique UAE supply market landscape including local regulations, driver demographics, and regional challenges or opportunities. - **Standardization & Local Adoption**: Quick to adopt and implement proven local frameworks, best practices, and standards to efficiently resolve localized operational bottlenecks. - **Data-Driven Initiatives:** Partner with the Driver Operations Manager to design, execute, and review strategic initiatives, utilizing localized data to tackle new market-specific challenges and capture growth opportunities. - **Knowledge Sharing:** Document high-impact, data-supported learnings from the UAE market and scale these insights to grow the local supply market. ### What you'll do: - Office-based role serving as the primary point of contact for Driver Partners. - Works closely with local teams on Driver acquisition, onboarding, training, community building, retention, and growth of branded vehicles. - Ensures KPI delivery, strong execution of initiatives, and accurate daily reporting. - 1–3 years of experience in a Call centre operations, preferably within Delivery Platforms. - Data-driven with exposure to analytics and proficiency in Excel. - Strong communicator with English proficiency (Punjabi, Pashto, and Urdu languages preferred) - A valid UAE driving license (preferred). - May conduct field engagements as needed.