Operations Associate - Planning & Supply Chain

Job description

**Location:** Hybrid (London) **Type:** Full-time **Team:** Operations, Planning & Supply Chain **Reports to:** Senior Operations Manager \*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\*\* **What We Do** At Heat Geek, we are tackling one of the UK’s biggest carbon contributors: home heating. Nearly 20% of all UK carbon emissions stems from home heating – and that contribution is even bigger on a global scale. At Heat Geek, we are changing that. By simplifying a traditionally complex industry and revolutionising the technology used by installers, we’re making low-carbon heating mainstream. We have already prevented over 2,500 metric tonnes of carbon from entering our atmosphere as of May 2026, and we aren’t stopping there! **Join Us!** People are at the core of who we are and what we do. From decreasing homeowners’ energy bills to help with the cost of living, to empowering talented heating engineers to perform outstanding installations, to ensuring a greener world for all of us, we believe in the power of what we can all do together. And we need passionate, talented, hard working people to be a part of this journey. **Your Mission** Heat Geek is excited to bring two **Operations Associates** into our Planning & Supply Chain team. We install hundreds of heat pumps per month across the UK. Every installation requires a precise set of compliance checks, documentation steps, and logistical coordination to ensure quality, efficiency, and regulatory adherence. We need you to take ownership of a defined area within the installation workflow, and you will specialise mostly in either the Planning or Supply Chain side of the team. You will become an expert in your specific area, ensuring every job moves smoothly through our pipeline with high accuracy. This is a role for someone who enjoys **structured work, detail, consistency, and spotting process issues**, and who takes pride in getting things right every time. While the work follows clear rules, we are still an early-stage company, which means you’ll also need to be comfortable learning, adapting, and there's a bit focus on working to improve how things are run. **Role Outputs** - You will be trained to own 1–2 specific “task clusters” within our installation workflow. These may include: 1. Documentation & Compliance Processing - - Completing and submitting heat pump compliance forms (MCS, DNO, warranties, etc.) - Gathering, checking, and uploading installer documentation - Validating data for accuracy and completeness - Following defined workflows with high precision - Identifying blockers and ensuring missing information is chased before submission - Keeping internal systems and job statuses accurate and up to date - Flagging recurring issues for process improvement 2. Supply Chain Facilitation - - Ensuring all parts orders are fully submitted in a timely manner before each installation - Liaising with suppliers and merchants to ensure all parts orders are confirmed in advance of dispatch - Escalating unhappy path deliveries to ensure successful, timely resolution - Flagging recurring issues for process improvement 3. Exception Handling (Low-to-Medium Complexity) - - Identifying when work deviates from the happy path and escalating appropriately - Working with internal teams to resolve discrepancies - Contributing to improvement of documentation and playbooks - As one of the early hires for this team, we will look to you to help us identify gaps and suggest best practices to our operational processes. **Candidate Requirements** - Strong attention to detail and comfort with repetitive, structured tasks - Experience in process-heavy or compliance-based roles such as: - Insurance processing, Mortgage/Conveyancing admin, Financial services operations, Logistics operations, Utilities/Energy admin, Warranty or claims processing, or other similar spaces - Confident working with digital workflows, internal systems, and spreadsheets - Strong written and verbal communication - Comfort with an ambiguous environment It’s a bonus if you have… - Experience in renewable energy, construction, engineering, or utilities - Familiarity with MCS, DNO, or other regulatory frameworks - Experience working in a startup or growth environment *We believe great teams are built from different ways of thinking, learning, and living, and as such, we strive to build a team where people can show up as themselves. – Even if you don’t tick every box listed above, but are passionate about the work that we are doing and believe that you can make a positive impact here, we’d love to hear from you. So please drop us a message or share more detail in your application!* **Ways of Working + Benefits** This is a 3-day-in-the-office-hybrid role where you will work with the team at our office in Sustainable Ventures in Waterloo, Europe's biggest climate tech hub. It's a 5-minute walk from Waterloo Station and an energising space for anyone working on climate change. And don’t get us started on the epic view! Some of our measurable benefits include: - £5,000 contribution towards your own heat pump installation - Shares in the company, allocated under a tax-incentivised scheme - Salary that’s evaluated regularly, and based on skills, impact, and role scope - not negotiation tactics - Private medical & dental insurance - Learning and development budget - Annual summer retreat - Gym membership contribution - Season ticket loan - Cycle to work scheme - Yoga, run club and social events with other sustainability startups in our co-working space …alongside regular socials and lots of opportunities to collaborate with a team that’s passionate, hardworking, and kind.