Operations Associate, Texas

Job description

Joyride is a new marketplace in one of the few overlooked segments left in the automotive industry, unclaimed vehicle auctions. Started by a team of successful entrepreneurs, a few car aficionados, and a talented development team, they had the vision to create the industry-leading online auction platform to make it easy and safe to buy and sell unclaimed vehicles. Joyride launched in April 2020 after a year of laser-focused brand creation and product development. We are now successfully executing regular online unclaimed vehicle auctions in major U.S. cities and expanding into new markets. We are a lean, impactful team composed of motivated, positive, and collaborative individuals dedicated to making Joyride the leading unclaimed vehicle auction platform. **About the Role:** We’re looking for an Operations Associate with meticulous attention to detail, ensuring daily auctions run smoothly. You will be responsible for many high-priority tasks like data transposing, asset processing, and website merchandising. The ideal candidate will have a combination of entrepreneurial tenacity, enthusiasm, and extreme attention to detail. **What you will do:** -Provide hands-on support to impound partners on the use of Joyride’s technology -Field inbound customer support requests -Assist with on-the-ground guerilla marketing campaigns -Engage in outbound communications with our customers **Requirements:** -Bachelor’s degree or equivalent -2+ years in operations based role -Ability to work in a fast-paced, high-pressure environment -Excellent organizational skills and an eye for detail -Comfortable working autonomously -Complete highly detailed tasks with tight deadlines -Effectively manage multiple communication streams across many stakeholders -Strong relationship-building skills both inside and outside of the organization -Strong communicator. Experienced in managing multiple communication channels (chat, text, email, and phone) -Well-versed with Excel and Google Suite