About Pact CoffeeAt Pact, we’re obsessed with incredible coffee. We seek out the world’s best coffee growers - farmers whose skill and dedication produce coffees of rare quality. Our role is to honour that work - by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the land we use. The roleWe’re looking for an Operations Compliance Manager to play a pivotal role in maintaining and advancing the standards, systems and processes across our Roastery.Reporting to the Operations Director, you’ll work across Coffee Roasting, Procurement & Inventory, and Production, to ensure our operations run safely, efficiently, and to the highest possible standards. You’ll be responsible for driving operational excellence, leading compliance, and embedding a culture of continuous improvement across our Roastery.The role has a strong focus on Health & Safety and Food Safety. This role is perfect for someone who enjoys working across teams, ensuring compliance, raising standards, and identifying opportunities to deliver practical and lasting improvements.What you’ll be doingBuild on our H&S culture: develop and lead our existing Health & Safety systems, ensuring risks are well managed and standards continue to improve.Strengthen compliance: develop and lead our Food Safety, HACCP, GMP and BRCGS systems and maintain audit readiness.Embed great standards: develop SOPs, training, audits and operational controls that make excellence part of everyday working.Protect customer delivery: work across Production, Coffee Operations, Procurement, Brand, and Customer Experience to ensure every order is manufactured, packed and dispatched for an exceptional unboxing experience with every order.Drive operational excellence: identify opportunities to improve efficiency, consistency, reliability and performance across the Roastery.Improve reliability: lead Planned Preventative Maintenance and work with teams and contractors to improve equipment reliability and reduce downtime.Lead continuous improvement: identify root causes, challenge existing ways of working and turn ideas into practical, lasting improvements.Equality StatementAt Pact Coffee, we are committed to creating a working environment which is safe, based on mutual respect and enabling people to be themselves. We acknowledge that the diversity of our workforce should be reflective of the society in which we live. Be that age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, ethnicity, religion or belief and marital status, education or socio-economic background. Finally, we believe that championing diversity and inclusion among not only our employees, but also the farmers we work with, is critical to our success. RequirementsWhat we’re looking forWe're looking for someone who combines strong operational leadership with a genuine passion for excellence and continuous improvement.You'll ideally have:Experience in Health & Safety, Operations and Compliance within food manufacturing or FMCG.Either IOSH Managing Safely or NEBOSH.Working knowledge of BRCGS, HACCP, Food Safety and GMP.Experience with SOPs / Risk Assessments, audits, operational controls and planned preventative maintenance.Strong problem solving and root cause analysis skills.Excellent communication and stakeholder management skills.The confidence to challenge, influence and improve how things are done.A practical, hands on approach and a genuine desire to make things better.BenefitsBenefitsMonthly at-home coffee allowanceIncome ProtectionGroup Life AssuranceEnhanced Workplace PensionCycle to Work SchemeWorkplace Nursery BenefitEmployee Assistance Program (inc. counselling)28 days annual leave per calendar year (including Bank Holidays)
About Pact Coffee
At Pact, we’re obsessed with incredible coffee.
We seek out the world’s best coffee growers - farmers whose skill and dedication produce coffees of rare quality. Our role is to honour that work - by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.
As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the land we use.
The role
We’re looking for an Operations Compliance Manager to play a pivotal role in maintaining and advancing the standards, systems and processes across our Roastery.
Reporting to the Operations Director, you’ll work across Coffee Roasting, Procurement & Inventory, and Production, to ensure our operations run safely, efficiently, and to the highest possible standards. You’ll be responsible for driving operational excellence, leading compliance, and embedding a culture of continuous improvement across our Roastery.
The role has a strong focus on Health & Safety and Food Safety.
This role is perfect for someone who enjoys working across teams, ensuring compliance, raising standards, and identifying opportunities to deliver practical and lasting improvements.
What you’ll be doing
Build on our H&S culture: develop and lead our existing Health & Safety systems, ensuring risks are well managed and standards continue to improve.
Strengthen compliance: develop and lead our Food Safety, HACCP, GMP and BRCGS systems and maintain audit readiness.
Embed great standards: develop SOPs, training, audits and operational controls that make excellence part of everyday working.
Protect customer delivery: work across Production, Coffee Operations, Procurement, Brand, and Customer Experience to ensure every order is manufactured, packed and dispatched for an exceptional unboxing experience with every order.
Drive operational excellence: identify opportunities to improve efficiency, consistency, reliability and performance across the Roastery.
Improve reliability: lead Planned Preventative Maintenance and work with teams and contractors to improve equipment reliability and reduce downtime.
Lead continuous improvement: identify root causes, challenge existing ways of working and turn ideas into practical, lasting improvements.
Equality Statement
At Pact Coffee, we are committed to creating a working environment which is safe, based on mutual respect and enabling people to be themselves. We acknowledge that the diversity of our workforce should be reflective of the society in which we live. Be that age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, ethnicity, religion or belief and marital status, education or socio-economic background. Finally, we believe that championing diversity and inclusion among not only our employees, but also the farmers we work with, is critical to our success.
Requirements
What we’re looking for
We're looking for someone who combines strong operational leadership with a genuine passion for excellence and continuous improvement.
You'll ideally have:
- Experience in Health & Safety, Operations and Compliance within food manufacturing or FMCG.
- Either IOSH Managing Safely or NEBOSH.
- Working knowledge of BRCGS, HACCP, Food Safety and GMP.
- Experience with SOPs / Risk Assessments, audits, operational controls and planned preventative maintenance.
- Strong problem solving and root cause analysis skills.
- Excellent communication and stakeholder management skills.
- The confidence to challenge, influence and improve how things are done.
- A practical, hands on approach and a genuine desire to make things better.
Benefits
Benefits
- Monthly at-home coffee allowance
- Income Protection
- Group Life Assurance
- Enhanced Workplace Pension
- Cycle to Work Scheme
- Workplace Nursery Benefit
- Employee Assistance Program (inc. counselling)
- 28 days annual leave per calendar year (including Bank Holidays)
At Pact, we’re obsessed with incredible coffee. We seek out the world’s best coffee growers - farmers whose skill and dedication produce coffees of rare quality. They deserve more than a fair price: they deserve to see their coffee relished... savoured... talked about. Our role is to honour that work - by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the planet.Collaboration is at the heart of everything we do, from working closely with growers to working as a team to improve how we bring quality coffee to our customers. If you share our infectious enthusiasm for exceptional coffee and want to make a real impact, we’d love to hear from you.
At Pact, we’re obsessed with incredible coffee. We seek out the world’s best coffee growers - farmers whose skill and dedication produce coffees of rare quality. They deserve more than a fair price: they deserve to see their coffee relished... savoured... talked about. Our role is to honour that work - by roasting with precision, making every step effortless for our customers, and holding ourselves to the same uncompromising standards. We want every cup to reflect the care of the grower, the rigour of our team, and the unmistakable pleasure of coffee at its best.
As a proud B Corp, we’re committed to doing business the right way. That means we’re held to account - for how we trade, how we treat people, and how we treat the planet.
Collaboration is at the heart of everything we do, from working closely with growers to working as a team to improve how we bring quality coffee to our customers. If you share our infectious enthusiasm for exceptional coffee and want to make a real impact, we’d love to hear from you.
