Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – RemotePosition Type: Full-Time, Remote Working Hours: U.S. Business HoursAbout the RoleAt Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.You’ll work across functions including:OperationsFinanceHRCustomer ServiceLogisticsITVendor ManagementYou’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance.What You’ll OwnProcess & Workflow CoordinationTrack operational workflows across multiple departments.Monitor tasks, deadlines, dependencies, and deliverables.Ensure recurring processes are completed according to established SOPs.Follow up proactively on outstanding action items.Identify bottlenecks, delays, and operational gaps before they become larger issues.Escalate risks when necessary and help maintain execution consistency.KPI Tracking & Operational ReportingMaintain operational dashboards, trackers, and reporting systems.Prepare:Weekly operational reportsMonthly KPI summariesLeadership updatesPerformance insightsTrack metrics including:ProductivityUtilizationWorkflow completionOperational efficiencyEnsure data is accurate, current, and actionable.Help leadership understand operational performance and areas requiring attention.Documentation & SOP ManagementCreate, maintain, and update:SOPsProcess mapsOperational checklistsCompliance documentationMaintain organized records within systems such as:Google DriveSharePointNotionEnsure documentation is easy to find, current, and audit-ready.Help standardize recurring operational processes.Vendor & Partner CoordinationCommunicate with vendors and external partners regarding:DeliverablesTimelinesInvoicesService updatesMonitor vendor commitments and SLAs.Follow up on outstanding requirements.Escalate delays or performance issues proactively.Maintain organized vendor documentation and approvals.Cross-Functional Operations SupportCoordinate recurring workflows between departments.Keep stakeholders aligned on deadlines and responsibilities.Support leadership with:Operational researchReportingAnalysisAd hoc initiativesHelp maintain clear communication and accountability across teams.Compliance & Operational ControlsEnsure operational activities align with established company processes and requirements.Maintain accurate logs, records, and tracking systems.Support audit readiness through organized documentation.Identify missing or inconsistent operational information.Help maintain strong internal controls and process discipline.What Makes You a Strong FitYou:Thrive on structure, organization, and accountability.Notice operational gaps before others do.Follow through consistently without requiring constant supervision.Are comfortable coordinating across multiple departments.Can balance recurring workflows with urgent priorities.Enjoy working with data, trackers, and operational reporting.Communicate clearly and professionally with internal and external stakeholders.Look for ways to make processes more efficient and reliable.Required Experience & Skills2+ years of experience in operations, business coordination, administrative operations, or a related role.Strong proficiency with:Microsoft OfficeGoogle WorkspaceExcel / Google SheetsStrong spreadsheet skills including:Pivot tablesKPI trackingDashboardsOperational reportingExperience with business systems such as:SalesforceHubSpotNetSuiteSimilar CRM/ERP platformsStrong organizational and multitasking abilities.Excellent written and verbal English communication.Ability to work independently in a remote environment.Nice to HaveExperience creating and maintaining SOPs.Exposure to process improvement methodologies such as:LeanSix SigmaKaizenFamiliarity with:Power BITableauLookerExperience supporting:SaaS companiesLogistics businessesProfessional servicesService-based organizationsExperience working across multiple departments or business functions.What a Typical Day Looks LikeYour day may include:Reviewing workflow progress across departments.Following up on overdue tasks and deliverables.Updating KPI dashboards and operational reports.Coordinating with vendors on timelines or outstanding items.Updating SOPs and process documentation.Reviewing data for inconsistencies or missing information.Preparing leadership updates.Supporting cross-functional operational initiatives.Escalating bottlenecks or risks before they affect execution.In short: you keep operations organized, measurable, visible, and moving forward.Key Metrics for SuccessOn-time completion of operational workflows.Accurate and timely KPI reporting.Minimal missed deadlines or coordination gaps.Zero missed vendor or operational obligations.Current and audit-ready SOPs and documentation.Timely identification and escalation of bottlenecks.Strong cross-functional communication and follow-through.Positive stakeholder feedback.Why This Role Stands OutHigh visibility across multiple areas of the business.Direct collaboration with leadership and operational teams.Exposure to:Operations managementKPI reportingProcess improvementVendor managementCross-functional coordinationFully remote environment.Strong ownership over operational execution.Career growth opportunities into:Senior Operations CoordinatorOperations ManagerProject ManagerBusiness Operations ManagerInterview ProcessInitial Phone ScreenVideo Interview with Pavago RecruiterPractical Task — KPI Dashboard or Process Tracker ExerciseClient InterviewOffer & Background VerificationApply NowIf you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you.#OperationsCoordinator #Operations #BusinessOperations #OperationsManagement #ProcessImprovement #KPIReporting #Excel #GoogleSheets #SOPs #RemoteJobs #OperationsJobs #RemoteWork
Operations Coordinator (KPI Reporting, SOPs & Cross-Functional Operations) – Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, visible, and moving efficiently across multiple departments.
This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams follow through on operational priorities.
You’ll work across functions including:
- Operations
- Finance
- HR
- Customer Service
- Logistics
- IT
- Vendor Management
You’ll serve as a key coordination point between teams while giving leadership clear visibility into KPIs, deadlines, risks, and operational performance.
What You’ll Own
Process & Workflow Coordination
- Track operational workflows across multiple departments.
- Monitor tasks, deadlines, dependencies, and deliverables.
- Ensure recurring processes are completed according to established SOPs.
- Follow up proactively on outstanding action items.
- Identify bottlenecks, delays, and operational gaps before they become larger issues.
- Escalate risks when necessary and help maintain execution consistency.
KPI Tracking & Operational Reporting
- Maintain operational dashboards, trackers, and reporting systems.
- Prepare:
- Weekly operational reports
- Monthly KPI summaries
- Leadership updates
- Performance insights
- Track metrics including:
- Productivity
- Utilization
- Workflow completion
- Operational efficiency
- Ensure data is accurate, current, and actionable.
- Help leadership understand operational performance and areas requiring attention.
Documentation & SOP Management
- Create, maintain, and update:
- SOPs
- Process maps
- Operational checklists
- Compliance documentation
- Maintain organized records within systems such as:
- Google Drive
- SharePoint
- Notion
- Ensure documentation is easy to find, current, and audit-ready.
- Help standardize recurring operational processes.
Vendor & Partner Coordination
- Communicate with vendors and external partners regarding:
- Deliverables
- Timelines
- Invoices
- Service updates
- Monitor vendor commitments and SLAs.
- Follow up on outstanding requirements.
- Escalate delays or performance issues proactively.
- Maintain organized vendor documentation and approvals.
Cross-Functional Operations Support
- Coordinate recurring workflows between departments.
- Keep stakeholders aligned on deadlines and responsibilities.
- Support leadership with:
- Operational research
- Reporting
- Analysis
- Ad hoc initiatives
- Help maintain clear communication and accountability across teams.
Compliance & Operational Controls
- Ensure operational activities align with established company processes and requirements.
- Maintain accurate logs, records, and tracking systems.
- Support audit readiness through organized documentation.
- Identify missing or inconsistent operational information.
- Help maintain strong internal controls and process discipline.
What Makes You a Strong Fit
You:
- Thrive on structure, organization, and accountability.
- Notice operational gaps before others do.
- Follow through consistently without requiring constant supervision.
- Are comfortable coordinating across multiple departments.
- Can balance recurring workflows with urgent priorities.
- Enjoy working with data, trackers, and operational reporting.
- Communicate clearly and professionally with internal and external stakeholders.
- Look for ways to make processes more efficient and reliable.
Required Experience & Skills
- 2+ years of experience in operations, business coordination, administrative operations, or a related role.
- Strong proficiency with:
- Microsoft Office
- Google Workspace
- Excel / Google Sheets
- Strong spreadsheet skills including:
- Pivot tables
- KPI tracking
- Dashboards
- Operational reporting
- Experience with business systems such as:
- Salesforce
- HubSpot
- NetSuite
- Similar CRM/ERP platforms
- Strong organizational and multitasking abilities.
- Excellent written and verbal English communication.
- Ability to work independently in a remote environment.
Nice to Have
- Experience creating and maintaining SOPs.
- Exposure to process improvement methodologies such as:
- Familiarity with:
- Experience supporting:
- SaaS companies
- Logistics businesses
- Professional services
- Service-based organizations
- Experience working across multiple departments or business functions.
What a Typical Day Looks Like
Your day may include:
- Reviewing workflow progress across departments.
- Following up on overdue tasks and deliverables.
- Updating KPI dashboards and operational reports.
- Coordinating with vendors on timelines or outstanding items.
- Updating SOPs and process documentation.
- Reviewing data for inconsistencies or missing information.
- Preparing leadership updates.
- Supporting cross-functional operational initiatives.
- Escalating bottlenecks or risks before they affect execution.
In short: you keep operations organized, measurable, visible, and moving forward.
Key Metrics for Success
- On-time completion of operational workflows.
- Accurate and timely KPI reporting.
- Minimal missed deadlines or coordination gaps.
- Zero missed vendor or operational obligations.
- Current and audit-ready SOPs and documentation.
- Timely identification and escalation of bottlenecks.
- Strong cross-functional communication and follow-through.
- Positive stakeholder feedback.
Why This Role Stands Out
- High visibility across multiple areas of the business.
- Direct collaboration with leadership and operational teams.
- Exposure to:
- Operations management
- KPI reporting
- Process improvement
- Vendor management
- Cross-functional coordination
- Fully remote environment.
- Strong ownership over operational execution.
- Career growth opportunities into:
- Senior Operations Coordinator
- Operations Manager
- Project Manager
- Business Operations Manager
Interview Process
- Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Task — KPI Dashboard or Process Tracker Exercise
- Client Interview
- Offer & Background Verification
Apply Now
If you’re an Operations Coordinator who is highly organized, comfortable with KPI reporting, spreadsheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you.
#OperationsCoordinator #Operations #BusinessOperations #OperationsManagement #ProcessImprovement #KPIReporting #Excel #GoogleSheets #SOPs #RemoteJobs #OperationsJobs #RemoteWork
Pavago - Connecting You to Global Remote Opportunities 🌍At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.🌟 Why Consider Opportunities Through Pavago?Competitive Pay: Command the salary you deserve, regardless of where you reside.Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀Explore global opportunities with us today!"
Pavago - Connecting You to Global Remote Opportunities 🌍
At Pavago, we redefine the boundaries of talent recruitment. Dive into a world where your geographical location doesn't restrict your career aspirations. As a distinguished international recruitment agency, we specialize in connecting remote talents with companies eager to tap into global expertise.
🌟 Why Consider Opportunities Through Pavago?
Competitive Pay: Command the salary you deserve, regardless of where you reside.
Broad Horizons: Unlock a wide array of remote positions spanning diverse industries and regions.
Skill Enrichment: Work alongside international teams, contribute your unique insights, and amplify your career trajectory.
Whether you're a seasoned professional hunting for a novel global venture or a budding talent keen on leaving an international imprint, Pavago is your conduit to businesses that appreciate and seek out worldwide perspectives.
Embrace a realm where opportunities transcend borders. Together, let's pioneer the next era of remote work. 🚀
Explore global opportunities with us today!"
