Operations Coordinator

**Type:** Full-Time **Location:** Remote **Work Timezone:** U.S. / North America **Compensation:** $1,100-$1,500/month USD **About Marco:** Marco connects the top 1% of global professionals with ambitious, fast-growing companies. We believe the future of work is borderless—and that exceptional people come from anywhere. **The Role & Our Client:** Our client is a fast-growing Mediterranean restaurant franchise, with 7 operating locations and 10 additional locations launching over the next 12–18 months. They're hiring an **Operations Coordinator** to take ownership of the backend systems and recurring operational workflows that keep their multi-location network running smoothly. If you're a detail-oriented operator who loves bringing order to multi-tool workflows, communicating across a multi-location network, and finding ways to make processes better, faster, and simpler — this is a high-trust role with significant room to grow as the brand expands. **Responsibilities - What You'll Do:** - **Operations tools management:** Own the day-to-day backend across the brand's operational stack: Toast POS, Super Order, Opus LMS, Appfront Loyalty, [](http://Customer.io) and ClickUp. Keep forms, checklists, and project workflows organized and current across all locations. - **Location ops oversight:** Review daily opening checklists submitted by each location — including fryer oil quality, station readiness, and equipment status — and flag issues to franchisees in real time. - **Inventory & data integrity:** Manage inventory submissions across all locations. Spot anomalies, follow up on missing submissions, and ensure data integrity across the network. - **SOP creation & maintenance:** Build and maintain SOPs that codify how each location should operate, working closely with the Chief of Staff and Director of Operations. - **Forms & reporting:** Syndicate weekly employee feedback forms, collect submissions, chase missing data, and reformat outputs into clean weekly reports for leadership. - **Delivery platform management:** Handle backend menu, listing, and operational accuracy on Uber Eats, DoorDash, and other delivery channels. - **Community management:** Light social monitoring and response on Facebook, Instagram, and TikTok comments, leveraging AI-assisted workflows. - **Continuous improvement:** Surface process improvement ideas. The brand is in growth mode — this role is for someone who wants to use their brain, not just execute tickets. - **CEO Support**: - Calendar support - Inbox triage - Meeting notes - Follow-up tracking - ClickUp action items - CEO priority tracker - Light research and special projects **Must Have:** - Fluent English: C1/C2 level (written and spoken). - 1–3+ years in operations, account management, or coordination roles at a fast-paced company. - Experience working with multi-location, multi-account, or franchise portfolios (e.g., food delivery operators like Rappi, consultancies like PwC/EY/Accenture, or marketplace operators). - Strong fluency with operational tools and project management software (ClickUp, Asana, Monday, etc.). - Comfort learning new tools quickly — POS systems, inventory management, LMS, and delivery platforms. - Strong written communication for cross-team and cross-location coordination. - Proactive problem-solver — comfortable flagging issues and proposing solutions, not just executing tickets. **Bonus Points** - Experience supporting U.S.-based hospitality, food service, or multi-location retail businesses. - Familiarity with Toast POS, Super Order, Opus LMS, or restaurant inventory management systems. - Experience building or maintaining SOP documentation libraries. - Comfort with AI-assisted workflows (ChatGPT, automation tools, agent setup). - Experience supporting franchise operations or onboarding new locations. **Details:** - **Work Location:** Remote - **Work Timezone:** U.S. (must overlap with U.S. business hours) - **Compensation:** $1,100–$1,500/month USD - Fully remote role with long-term career growth as the brand expands toward 17+ locations - Direct collaboration with the Founder, Director of Operations, and Chief of Staff - High-trust environment with significant exposure to franchise operations and scaling decisions