Operations Coordinator

Job description

The Operations Coordinator supports the efficient management of all day-to-day for Custom Distribution clients and other teams. This role ensures smooth communication among distribution centers, suppliers, and internal teams while maintaining data accuracy, resolving logistical challenges, and contributing to continuous improvement across the supply chain network. The ideal candidate is organized, detail oriented, and an excellent communicator both via phone and email. **Who we are:** Buyers Edge Platform is a leading digital procurement network and solutions provider for the foodservice industry, delivering savings, insights, and technology that help operators, distributors, and manufacturers succeed. Through its portfolio of solutions including Digital Procurement Network, Fresh Services, Software Solutions, and Supply Chain Management Buyers Edge is reshaping how the foodservice industry connects and thrives. **Fresh Alliance**, a Buyers Edge Platform brand, provides procurement services to distributors and foodservice operators with over 50+ years of experience in the fresh category. They procure products directly from 100+ premium grower/shippers and fresh processors, to deliver the best in quality and price. With a commitment to freshness, streamlined logistics, and k-12 services, Fresh Alliance redefines the industry standard, delivering a comprehensive solution and leverages high performance contracts supported by a wide variety of clients. Fresh Alliance is an integral part of the Fresh Division as it directly works with both Fresh Concepts and Produce Alliance providing a direct sourcing and contracting resources to their end user customers. **This position is hybrid based out of our Chicago, IL Office with anticipated travel 3-4x per year. We are unable to offer work sponsorship for this role.** **Your impact:** - Oversee all day to day functions that directly and indirectly support PA Custom Distribution clients, distribution centers, commissaries, and system houses. - Collaborate with the Senior Supply Chain Analyst to ensure accurate forecasting, inventory management, and par levels are consistently maintained throughout the supply chain. - Maintain proactive and responsive communication regarding daily supply chain matters, including shortages, late deliveries, inbound delays, redeliveries, and product substitutions. - Manage daily tasks related to purchase order accuracy, reconciliation, and resolution of accounting discrepancies. - Analyze supply chain data to develop performance benchmarks and identify trends in volume, quality claims, shortages, and delivery timing. - Assist in training schedules and onboarding processes for new Custom Distribution team members. - Maintain close daily communication and collaboration with CD Client Account Managers (CAMs), Procurement, Pricing Analysts, Accounting, and Food Safety teams. - Utilize strong phone and email communication skills to coordinate with internal and external stakeholders, ensuring timely updates and issue resolution. **About you:** - Preferred 2-4 years’ experience with either distribution, logistics or supply chain operations - Bachelor’s degree in Supply Chain, Business or Logistics is preferred - Proficiency in MS Office (especially Excel) - Strong organizational and multitasking abilities - Excellent phone etiquette and ability to communicate clearly with distributors, customers, and team members - Attention to detail and ability to work under tight deadlines - Strong problem-solving skills Not sure you meet every qualification? Studies show that diverse applicants often hesitate to apply unless they check every box. At Buyers Edge Platform, we value authenticity and inclusion—if you're excited about the role, we encourage you to apply. You might be exactly who we’re looking for! **What's in this for you:** - Great benefits from day one. We offer medical, dental, vision, FSA, company-paid life insurance, and more—plus a 401(k) with company match. - Grow with us. Enjoy strong training, development, and competitive pay. - Work-life balance. Our flexible PTO policy lets you take time when you need it—no accrual required. We welcome all. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.