Operations Coordinator

Job description

Position Overview : The Operations Coordinator provides flexible operational support across Anovaeon’s case processing program and broader operational activities. This role assists leadership with program coordination, logistics planning, documentation development, reporting support, and operational problem solving. The Operations Coordinator serves as a versatile operational resource capable of supporting a wide range of program needs. Responsibilities may include assisting with standard operating procedure development, preparing operational reports, coordinating logistics, supporting communication with external partners, and helping leadership implement operational initiatives. This role reports directly to the Processing Operations Director and may provide support to other program leadership as needed. While the position may initially support on-site operational setup activities, the role is primarily designed to support program operations at the corporate level with periodic travel to operational sites. Essential Functions: Program Coordination & Operational Support Provide broad operational support to program leadership across case processing operations Assist leadership in coordinating operational initiatives and program priorities Support the implementation of operational processes and improvements across the program Help facilitate communication and coordination between internal teams and operational sites Reporting & Data Support Assist with compiling operational reports, staffing summaries, and program performance updates Pull and organize data from operational systems to support leadership decision-making Support development of dashboards, status reports, and operational briefings Assist leadership in tracking program metrics and operational performance indicators Documentation & SOP Development Assist with drafting and maintaining standard operating procedures (SOPs) and operational guidance documents Support documentation of workflows, processes, and program requirements Maintain organized records of operational documentation and internal guidance materials Coordinate updates to operational procedures as program requirements evolve Logistics & Administrative Coordination Assist with coordination of travel arrangements, including travel scheduling, lodging, and logistical support for program personnel Support procurement coordination and logistical planning for operational needs Assist with scheduling meetings, coordinating operational calls, and maintaining action trackers Support onboarding logistics for new personnel and operational staff External Coordination Assist leadership with coordination involving partner organizations, contractors, and external stakeholders Support preparation of materials or documentation needed for coordination with government personnel or operational partners Help ensure timely communication and follow-up with external entities supporting program operations Special Projects & Operational Initiatives Support leadership with special projects and operational initiatives as assigned Assist with operational planning for program expansion, new site support, or organizational initiatives Provide flexible support to help resolve operational challenges and facilitate program success Knowledge and Skills Strong organizational and coordination abilities Ability to manage multiple projects and priorities simultaneously Excellent written and verbal communication skills Strong attention to detail and documentation accuracy Ability to work independently and proactively support leadership initiatives Proficiency with Microsoft Office Suite including Word, Excel, and PowerPoint Ability to learn new systems and operational processes quickly Strong problem-solving skills and adaptability in dynamic environments Education and Experience Bachelor’s degree preferred; relevant experience may substitute for education Minimum 2–5 years of experience in operations support, program coordination, or administrative program management Experience supporting government programs or operational environments preferred Experience assisting with operational documentation, reporting, or project coordination preferred Experience working in fast-paced operational environments strongly preferred Requirements of Employment Employees must be a U.S. Citizen or a Legal Permanent Resident Employment is contingent upon successful completion of the following screening: Federal background investigation (up to and including a Tier 4 DHS clearance) Criminal history check Verification of employment and education history Compliance with all government credentialing requirements Drug screening Employees must adhere to all federal security, confidentiality, and operational protocols while working within government facilities. Work Environment Fully onsite position within an ICE processing facility in Maryland Initial support may include on-site presence during program start up Standard administrative office and processing facility environment May involve extended periods of computer work and documentation processing Fast-paced operational environment requiring attention to detail and professionalism Physical Requirements: Ability to sit at a computer workstation for extended periods while conducting data entry and interviews Ability to stand and walk for extended periods during facility operations (up to 8-12 hours per shift) Ability to lift, carry, and move supplies and equipment up to 50 pounds Ability to bend, stoop, reach, and perform repetitive motions Capability to work in varied environmental conditions (indoor/outdoor, temperature variations) Ability to respond quickly to emergency situations throughout the facility Visual acuity for detailed computer work and document review Auditory ability to conduct interviews and monitor facility for safety concerns Other Duties & Information : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job. Position Type: Salaried Full-Time Travel Requirements: None Location: On-Site About Anovaeon, LLC: Anovaeon, LLC is a solutions-driven company providing end-to-end expertise in humanitarian response. We don’t staff projects—we bring the right teams with the right tools, guided by innovative leadership, that together deliver operational success. From disaster response and recovery to migration and emergency preparedness, we integrate strategic leadership with hands-on execution. Our team combines deep industry experience with data-driven solutions, ensuring our partners are well equipped to mitigate crises effectively and deliver real impact and mission success. Anovaeon, LLC is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, religious creed, disability (mental and physical) including HIV and AIDS, medical condition (cancer and genetic characteristics), genetic information, age, marital status, civil union status, sexual orientation, military and veteran status, denial of family and medical care leave, arrest record and/or any other characteristic(s) protected by federal, state or local law. This policy applies to all terms of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, training, compensation, benefits, employee activities, and general treatment during employment. Anovaeon, LLC serves as a dedicated strategic partner to government and other customers. We provide a range of professional services, including specialized facilities, customized logistics support, and direct care services. We hire individuals who share our commitment to excellence and exceeding customer expectations. Anovaeon offers competitive salaries, comprehensive benefits, and training and development opportunities.