Operations Coordinator - Second Shift

Job description

ABOUT THE COMPANY Valerie Health is the AI front office for independent provider groups. We are reimagining how independent practices operate by using AI to modernize patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now? - Team: We are led by Pete Shalek https://www.linkedin.com/in/petershalek/ (2x health tech exits, including a $600M acquisition by Optum) and Nitin Joshi https://www.linkedin.com/in/njoshi023/ (scaled Uber Eats + Health, Stripe Connect, and Bridge–acquired by Stripe for $1.1B). Beyond our founders, our team brings DNA from category leaders (Uber, Stripe, Meta), high-growth unicorns, and top consulting firms. - Trajectory: We partner with leading independent provider groups across the U.S., automating hundreds of thousands of tasks each month. Scaling at 7x year-over-year with 300% NRR as customers consistently expand usage. - Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. ABOUT THE ROLE Our Operations team is the backbone of Valerie Health's healthcare platform, ensuring seamless data flow between our technology and partner medical practices. As an Operations Coordinator, you’ll be part of our core frontline team responsible for verifying, processing, and routing clinical documents that impact real patients and real care. You’ll play a critical role in delivering timely, accurate, and high-quality work that helps medical practices run more efficiently, and ensures patients get the care they need. We’re looking for individuals who take pride in doing great work and want to grow within a fast-moving, mission-driven team. This role offers clear advancement opportunities as you deepen proficiency in our workflows that drive the company’s growth and operational effectiveness. WHAT YOU’LL DO - Support Provider Practices: Process and verify patient and referral data with a high degree of accuracy and urgency using internal and our partners’ tools. - Maintain Operational Quality: Follow standard operating procedures while also surfacing bugs or patterns that impact quality or speed. - Ensure Timely Turnaround: Meet internal SLAs for task completion to ensure partner practices and patients aren’t left waiting. - Collaborate Across Teams: Provide feedback to Engineering and Product teams to improve tooling and automation. - Continuously Improve: Participate in training and calibration to ensure ongoing quality and performance. ABOUT YOU Experience: - A high school diploma or equivalent required; associate’s or bachelor’s degree preferred - 0-1+ years of experience in administrative support, medical data entry, customer service, or operations in a process-driven environment - Familiarity with EHRs or healthcare workflows is a plus Attributes: - Detail-Oriented: You’re meticulous, accurate, and understand how small errors can have big consequences - Dependable & Consistent: You take pride in doing your job well every day and helping others do the same - Operationally Minded: You enjoy executing clear workflows and solving problems with repeatable systems - Mission-Driven: You want to make healthcare better and believe that great operations make it possible - Team-Oriented: You thrive in a collaborative environment and enjoy being part of a shared mission COMPENSATION & BENEFITS - Compensation: $20/hour - Hours: This shift will be 1:30pm - 10:00pm EST - Benefits: (Almost) fully covered medical, dental, vision, and 401(k) - Equity: Ownership in a high-growth, AI-native startup