Operations Coordinator- St. John's University

Job description

Founded in 2011 on the people principles of Character, Capacity and Commitment, Learfield Amplify represents over 70 collegiate athletic departments, professional sports teams and related industry organizations nationwide, with more than 170 on-site sales personnel dedicated to serving these respective relationships. The company delivers a total revenue solution through staff development, high-value expertise, and engaged fan relationships. As the sports industry and fan behavior continues to evolve, Learfield Amplify remains at the forefront of business intelligence through many of its national relationships, leading to increased revenues for teams across the country. As the exclusive outbound arm for the University, the sales team manages many of the sales efforts for ticketed sports. As a member of the team, we provide fans, partners, businesses, and constituents of the University with outreach and access to all ticket types, including season, partial, and group tickets, and ultimately providing experiences to grow involvement and revenue generation across the board while integrating fully within the department and the community. Learfield Amplify is actively seeking a Operations Coordinator. The goal of this role is to facilitate the school’s outreach and revenue generation to maximize and help the University grow in attendance and revenue while assisting in the day-to-day operations of the ticket office. If you enjoy working in a fast-paced, dynamic team environment and have prior ticket sales experience, we want to meet you! Duties & Responsibilities: Sales/Retention Conduct outbound sales efforts to prospective fans regarding season tickets and group packages. Maintain accurate, timely account information within CRM and ticketing systems. Assist with inbound inquiries and fan correspondence as needed. Retain a portfolio of season ticket holders through proactive outreach and personalized service Track account activity, renewal status, and customer feedback in CRM systems to inform outreach and improve retention efforts. Collaborate with the Ticketing and Marketing departments to enhance the overall season ticket holder experience. Ticket Operations Assist with managing ticketing system (Paciolan), ensuring accurate event builds, pricing, seating maps, and inventory Other Assist the Digital Marketing team with data consolidation and lead generation Provide support on game day by coordinating group experiences and assisting customers with ticket purchases and service resolutions. Assist with scheduling and coordination for game day interns. Other duties and responsibilities as assigned. Minimum Qualifications: 1+ years of relevant sales or marketing experience in the sports/sponsorship landscape Attention to detail Ability to work in a fast-paced environment Knowledge of sports industry Excellent communication skills Team player Able to handle multiple projects with varying deadlines Ability to think strategically, creatively, and proactively Strong analytical skills and proficiency with PowerPoint, Adobe Photoshop/Illustrator, Excel, Experience with Paciolan, Salesforce, and Marketing Automation (preferred but not necessary) Preferred Qualifications: Bachelor’s degree or equivalent work experience in applicable field Learfield offers a full spectrum of benefits for eligible employees including Medical, Dental, Vision, Health Savings Account, Life Insurance and Other Insurance Plans, Flexible Paid Time Off (minimum 10+ days annually), including Parental Leave, 20 Paid Holidays, 401(k) + Match, and Short/Long Term Disability. Leave benefits are consistent with state and local laws, including the Colorado Health Families and Workplaces Act. Learfield is an Equal Opportunity Employer. We provide equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.