Job Title: Operations Coordinator / VAIndustry: Home ServicesWork Mode: Remote- LATAMEmployment Type: Full-Time | ContractorTarget Start Date: March 2, 2026Compensation: $8–$12 USD/hour (based on experience)About Us We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.Role OverviewThe Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.This is a high-ownership role focused on:Speed-to-lead managementCustomer communicationScheduling & operations coordinationReview generation & local marketing presenceSupporting and coordinating the cleaning teamThis is not a task-based VA role, it requires independent decision-making and strong operational judgment.Key ResponsibilitiesLead Management & ConversionMonitor LeadTruffle dashboard throughout the dayRespond immediately to new inquiriesConvert leads into booked estimatesEnsure no missed inquiries across Thumbtack, Google, website, and referralsCustomer ExperienceRespond quickly and professionally to calls, texts, and emailsSend invoices within 24 hours of job completionFollow up with new customers within 48 hoursDrive 3–5 new 5-star Google reviews per weekHandle complaints calmly and solution-orientedScheduling & Operations (Jobber)Maintain schedule 1–2 weeks in advanceAudit daily visits for accuracy (team assignments, duration, notes, travel time)Manage call-offs, rescheduling, weather disruptions, scope changesEnsure accurate clock-in/clock-out trackingMarketing & Brand VisibilityPost twice weekly on Facebook and Google Business ProfileEngage in local homeowner Facebook groupsDrive consistent review generationSOP DevelopmentServe as communication bridge between cleaners and customersCoach privately, praise publiclyUphold quality standards while protecting team moraleTeam SupportDocument and improve operational processesReduce escalations through system improvementsRequirements2+ years experience in operations, customer service, or virtual assistant rolesAdvanced English proficiency (written and spoken) (B2-C1)Experience using scheduling or CRM systems (Jobber preferred)Strong organizational and multitasking skillsAbility to work independently and manage multiple communication channelsStrong emotional intelligence and de-escalation skillsFull-time availability aligned with US business hoursExperience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business ProfileAdvance experience with text & email communication platformsNice-to-HavesExperience in home services industryDirect Jobber experienceExperience generating online reviewsStartup or early-stage company experienceProcess improvement & SOP documentation experienceLocal community engagement experienceSuccess MetricsZero missed leads95% month-over-month client retention3–5 new 5-star Google reviews weeklyClean schedule with zero double bookingsHigh team morale and accountabilityConsistent weekly marketing executionBenefitsRemote Work: Work from anywhere—our team is global, and we value work-life balance. Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.
Job Title: Operations Coordinator / VA
Industry: Home Services
Work Mode: Remote- LATAM
Employment Type: Full-Time | Contractor
Target Start Date: March 2, 2026
Compensation: $8–$12 USD/hour (based on experience)
About Us
We are a Cleaning Company. Cleaning is the foundation, with long-term plans to expand into landscaping, lawn care, remodeling, and additional home services.
We are an early-stage, fast-growing company operating with high standards and high empathy. The culture values hustle, ownership, accountability, and continuous improvement while maintaining strong team morale.
Role Overview
The Operations Coordinator will serve as the operational heartbeat of the company, owning the full customer lifecycle from lead response to post-service follow-up.
This is a high-ownership role focused on:
- Speed-to-lead management
- Customer communication
- Scheduling & operations coordination
- Review generation & local marketing presence
- Supporting and coordinating the cleaning team
This is not a task-based VA role, it requires independent decision-making and strong operational judgment.
Key Responsibilities
Lead Management & Conversion
- Monitor LeadTruffle dashboard throughout the day
- Respond immediately to new inquiries
- Convert leads into booked estimates
- Ensure no missed inquiries across Thumbtack, Google, website, and referrals
Customer Experience
- Respond quickly and professionally to calls, texts, and emails
- Send invoices within 24 hours of job completion
- Follow up with new customers within 48 hours
- Drive 3–5 new 5-star Google reviews per week
- Handle complaints calmly and solution-oriented
Scheduling & Operations (Jobber)
- Maintain schedule 1–2 weeks in advance
- Audit daily visits for accuracy (team assignments, duration, notes, travel time)
- Manage call-offs, rescheduling, weather disruptions, scope changes
- Ensure accurate clock-in/clock-out tracking
Marketing & Brand Visibility
- Post twice weekly on Facebook and Google Business Profile
- Engage in local homeowner Facebook groups
- Drive consistent review generation
SOP Development
- Serve as communication bridge between cleaners and customers
- Coach privately, praise publicly
- Uphold quality standards while protecting team morale
Team Support
- Document and improve operational processes
- Reduce escalations through system improvements
Requirements
- 2+ years experience in operations, customer service, or virtual assistant roles
- Advanced English proficiency (written and spoken) (B2-C1)
- Experience using scheduling or CRM systems (Jobber preferred)
- Strong organizational and multitasking skills
- Ability to work independently and manage multiple communication channels
- Strong emotional intelligence and de-escalation skills
- Full-time availability aligned with US business hours
- Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile
- Advance experience with text & email communication platforms
Nice-to-Haves
- Experience in home services industry
- Direct Jobber experience
- Experience generating online reviews
- Startup or early-stage company experience
- Process improvement & SOP documentation experience
- Local community engagement experience
Success Metrics
- Zero missed leads
- 95% month-over-month client retention
- 3–5 new 5-star Google reviews weekly
- Clean schedule with zero double bookings
- High team morale and accountability
- Consistent weekly marketing execution
Benefits
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.
