Operations Coordinator - Work Orders

Job description

Work Order (O&M) Coordinator – Solar Operations Job Level: Coordinator Location: Orem, Utah Shift: Full-Time Department: Operations, Work Orders Division: Blue Raven Solar Compensation: $16–18/hr Benefits: Full-time employees are eligible for Health, Dental, Vision, Life & Accident insurance, an HSA Savings Account, and the opportunity to receive stock options. Role Overview We are seeking a detail-oriented and reliable O&M Coordinator to support the scheduling, tracking, and administrative coordination of solar Operations & Maintenance work orders. This role focuses on execution and follow-through, working closely with O&M Specialists, field teams, and customers to ensure service requests are scheduled accurately and completed efficiently. This position is well-suited for someone looking to grow within solar operations while gaining hands-on experience in work order coordination and customer support. Key Responsibilities Work Order Support Assist with creating, updating, and tracking O&M work orders in internal systems. Ensure customer and project information is entered accurately and kept up to date. Monitor work order statuses and flag delays or issues to senior team members. Scheduling Assistance Support the scheduling of service appointments with customers and field crews. Coordinate calendar updates, confirmations, and reschedules as needed. Help ensure materials, access requirements, and documentation are in place prior to service visits. Customer Communication Provide basic customer updates regarding appointment times and next steps. Respond to inbound customer questions and route complex issues or escalations appropriately. Maintain a professional and customer-friendly communication style across phone and email. Operational Coordination Assist O&M Specialists and operations leadership with daily coordination tasks. Help maintain organized records, notes, and documentation for ongoing service work. Support reporting and data cleanup efforts as requested. Team Collaboration Work closely with O&M Specialists, field teams, and subcontractors to support smooth service execution. Participate in team meetings and follow established processes and workflows. Qualifications Required Experience in an administrative, scheduling, coordination, or customer support role. Strong organizational skills and attention to detail. Clear written and verbal communication skills. Comfort working with scheduling tools, CRM systems, and Google Workspace or MS Office. Preferred Exposure to solar, construction, utilities, or field service environments. Customer service experience in a fast-paced or operations-driven setting. Ability to follow documented processes and standard operating procedures. Key Competencies Dependable, consistent, and detail-oriented. Ability to manage routine tasks with accuracy and timeliness. Willingness to learn and grow within solar operations. Team-oriented mindset with a positive, service-focused attitude.