At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.How you will contribute to SLM's visionWe're on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our hub in Thessaloniki. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment.As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.What you will be doing Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc) Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status Assist in the warehouse traffic management plan and execution Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure) RequirementsYour Skills & ExperienceExperience Bachelor's degree in Business Administration or a related field Experience in a fast-paced working environment Familiarity with business software applications (e.g. Google Suite) Previous experience in Logistics or Operations is considered a strong plus Skills Excellent communication skills High bar for accuracy and detail Sense of ownership and autonomy Strong multitasking and time-management skills Teamwork Above all, a genuine passion for delivering unparalleled experiences to our customers BenefitsWhat's it like to work at Skroutz Last Mile Competitive full-time salary Working with top-notch and fun people Career Development Opportunities Culture of unity Private Medical Plan Access to vast technological features Extra paid time off Opportunities to grow with us Free Skroutz Plus subscription Our Values Maintain a user-centric approach and a desire to amaze Own it Be results driven See cars, not horses Set big goals, take small steps and act now Embrace humility, honesty and helpfulness and assume good intentions Have fun Disclaimer:Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.
At Skroutz Last Mile, we're not just delivering packages; we're delivering smiles. As part of the Skroutz extended team, innovation and customer-centricity are in our DNA, shaping the future of delivery services in Greece. Leading as Greece's #1 Carrier in Customer Satisfaction, we push boundaries with services like Skroutz Points and real-time tracking. We're on a mission to redefine the delivery experience, sharing the same values of innovation and customer obsession, setting new standards with excellence and exceeding expectations.
How you will contribute to SLM's vision
We're on the lookout for a dynamic Operations Coordinator to ensure smooth operational procedures at our hub in Thessaloniki. In this role, you'll lead our Drivers, providing daily support and training. You'll manage tasks promptly, from handling driver portfolios to analyzing feedback and proposing improvements. Adaptability and self-motivation are crucial in this ever-evolving environment.
As an Operations Driver Success Specialist, you'll empower our Drivers to exceed customer expectations, ensuring timely and accurate deliveries.
What you will be doing
- Serve as a key liaison for our Drivers, offering unwavering support and guidance ( e.g. daily check in, driver's app training,support via chat/calls,merchant support,monitoring driver's route etc)
- Use tools like Upkeep or Google Sheets to monitor and update our fleet’s availability and status
- Assist in the warehouse traffic management plan and execution
- Collaborate with Operations, Warehouse, HR and Support teams to receive and keep track of Drivers' assessment and overall performance
- Observe, review and analyze processes to identify inefficiencies and areas where improvements could be made (e.g. daily loading procedure)
Requirements
Your Skills & Experience
Experience
- Bachelor's degree in Business Administration or a related field
- Experience in a fast-paced working environment
- Familiarity with business software applications (e.g. Google Suite)
- Previous experience in Logistics or Operations is considered a strong plus
Skills
- Excellent communication skills
- High bar for accuracy and detail
- Sense of ownership and autonomy
- Strong multitasking and time-management skills
- Teamwork
- Above all, a genuine passion for delivering unparalleled experiences to our customers
Benefits
What's it like to work at Skroutz Last Mile
- Competitive full-time salary
- Working with top-notch and fun people
- Career Development Opportunities
- Culture of unity
- Private Medical Plan
- Access to vast technological features
- Extra paid time off
- Opportunities to grow with us
- Free Skroutz Plus subscription
Our Values
- Maintain a user-centric approach and a desire to amaze
- Own it
- Be results driven
- See cars, not horses
- Set big goals, take small steps and act now
- Embrace humility, honesty and helpfulness and assume good intentions
- Have fun
Disclaimer:
Skroutz collects and processes personal data in accordance with the EU General Data Protection Regulation (GDPR). We are bound to use the information provided within your job application for recruitment purposes only and not to share these with any unauthorized third parties. Please read our Recruitment Privacy Policy here.
At Skroutz, we have one simple yet powerful mission/vision: we aim to amaze. And this mission/vision has been hardcoded into our DNA since day one. Back when we started our journey in 2005 as a price comparison engine, we created an innovative shopping tool for our users and shaped the future of e-commerce in Greece.Today as the biggest marketplace in Greece, we continue to believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. And to do so, we are always searching for new ways to make them say “wow”: Skroutz Plus (our first subscription-based service), Skroutz Last Mile (our parcel distribution company) and Skroutz Point (the first network of smart lockers in Greece) to name a few!To create amazing experiences, we need amazing people! People that share the same passion and enthusiasm for eCommerce and technology as we do.Sounds like you? #AimToAmaze
At Skroutz, we have one simple yet powerful mission/vision: we aim to amaze. And this mission/vision has been hardcoded into our DNA since day one. Back when we started our journey in 2005 as a price comparison engine, we created an innovative shopping tool for our users and shaped the future of e-commerce in Greece.
Today as the biggest marketplace in Greece, we continue to believe that happy customers equal happy merchants and it’s our job to understand and anticipate their needs and offer them an unparalleled, doubt-free experience. And to do so, we are always searching for new ways to make them say “wow”: Skroutz Plus (our first subscription-based service), Skroutz Last Mile (our parcel distribution company) and Skroutz Point (the first network of smart lockers in Greece) to name a few!
To create amazing experiences, we need amazing people! People that share the same passion and enthusiasm for eCommerce and technology as we do.
Sounds like you?
#AimToAmaze
