Operations Engineer

Job description

**About the Team**Our Operations function is part of the Tech Team responsible for the reliability, performance, and security of the infrastructure and platforms that power GTI’s digital products. Spanning on-premises infrastructure, cloud environments, and managed services, the team ensures that GTI’s systems remain available, performant, and resilient across the UK and beyond. Working closely with Product Engineers, Software Engineers, and wider Technology teams, the Operations team manages the databases, monitoring, networking, and cloud infrastructure that underpin GTI’s platforms. The team takes a proactive approach to observability, incident management, and continuous improvement, building the operational foundations that enable delivery teams to move with confidence and speed. As cloud hybrid, AI and automation continue to reshape infrastructure management, the team continuously evolves its tooling, processes, and capabilities to improve reliability, security, and efficiency across GTI’s growing platform estate. **About this Role** As an Operations Engineer, you will play a central role in managing and improving the databases, infrastructure and operational systems that keep GTI’s platforms running across on-premises and AWS cloud environments. Initially your main responsibility will be the administration and optimisation of GTI’s database estate spanning MySQL, MSSQL, and PostgreSQL across both clustered on-premises deployments and AWS alongside managing cloud backups, monitoring infrastructure, and the broader operational environment that includes Linux systems, Windows and VMware virtualisation. Knowledge of AWS services would be beneficial but an active interest in learning AWS services will be fine as you will be taught and learn in the role. This is a hands-on technical role requiring solid database administration experience, good infrastructure engineering capability around Linux, Windows, scripting, backups, and monitoring. You will be required to respond to take ownership of operational tasks and improvements across the stack, ensuring systems remain performant, secure, and well-monitored which includes out of hours response to critical events. The role also requires out of hours work to update and patch critical systems to minimise impact to our customers. The ideal candidate will be technically well-rounded, highly dependable, and genuinely motivated by the challenge of keeping complex, distributed systems running at their best. They will bring a proactive mindset to monitoring, incident response, and continuous improvement, and will be comfortable working across a broad range of infrastructure and cloud technologies. **Key Metrics of Success** - High availability, security and performance of database systems - Reliable and tested backup coverage across all critical systems, with clear recovery objectives met - Comprehensive monitoring coverage across infrastructure, databases, and services - Stable, well-maintained VMware, Linux and Windows environments with low unplanned downtime - Proactive identification and resolution of infrastructure risks before they impact product availability