Operations Engineer (DevOps & Observability)

Job description

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role Kyndryl is seeking an experienced Operations Engineer to support and manage mission-critical banking platforms across cloud and on-premises environments. The ideal candidate will possess strong hands-on expertise in Platform Engineering, DevOps, CI/CD, Observability, Container Platforms, and Infrastructure Operations. This role requires a technically strong engineer capable of providing L2/L3 support, driving operational stability, automating platform management activities, and supporting cloud-native application deployments. The candidate should have practical experience with Azure Cloud, Kubernetes/OpenShift, GitHub, Infrastructure Automation, Unix/Linux and Windows Server administration. Key Responsibilities Provide L2/L3 technical support for mission-critical banking applications and platforms. Lead investigation and resolution of production incidents, service outages, and performance issues. Perform root cause analysis (RCA) and implement preventive and corrective actions. Support platform engineering activities across cloud and hybrid environments. Build, maintain, and troubleshoot CI/CD pipelines and deployment automation. Support Terraform-based infrastructure deployments and operational changes. Manage and support container platforms including Kubernetes, OpenShift, and AKS. Monitor platform health, availability, performance, and capacity using enterprise observability tools. Automate operational tasks using scripting and DevOps practices. Collaborate with Development, Infrastructure, Security, and Application Support teams. Support release, deployment, patching, and platform upgrade activities. Maintain operational documentation, runbooks, and knowledge articles. Participate in on-call support and major incident management processes. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find yourated with Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Experience 8+ years of infrastructure/platform operations experience. Strong experience in DevOps and CI/CD support. Experience supporting Kubernetes/OpenShift platforms. Experience working with observability and monitoring tools. Hands-on experience administering Linux (RHEL) and Windows Server environments. Experience supporting enterprise applications in production environments. Exposure to Azure Cloud operations and Terraform deployments. Experienced in enterprise platform operations, production support, incident, problem and change management, root cause analysis, release and deployment support, and operational automation to ensure reliable and efficient platform performance. Experienced DevOps Engineer with expertise in Azure DevOps, GitHub, GitHub Actions, Git, Jenkins, and YAML pipelines, responsible for designing, implementing, and supporting scalable CI/CD solutions to automate software delivery and improve deployment efficiency. Hands-on experience in building, orchestrating, and maintaining scalable container platforms leveraging Kubernetes, OpenShift, AKS, Docker, and Helm. Hands-on experience in observability and monitoring tools such as Dynatrace, Prometheus, Grafana, Azure Monitor, ELK Stack, Splunk, and Log Analytics to proactively monitor system performance, analyze logs, troubleshoot issues, and ensure application reliability and availability. Azure Cloud Engineer: Experienced in managing and supporting Azure cloud infrastructure, including Azure Virtual Machines, Networking, Storage, Key Vault, Monitor, Load Balancers, Application Gateway, and Identity & Access Management (IAM) to ensure secure, scalable, and highly available cloud environments. Operating Systems Administrator: Experienced in administering and supporting Red Hat Enterprise Linux (RHEL) and Windows Server environments, ensuring system stability, security, performance, and operational efficiency. Scripting & Automation Engineer: Proficient in developing and automating operational tasks using Shell/Bash scripting, PowerShell, and Python (preferred) to improve efficiency, streamline processes, and reduce manual effort. Preferred experience supporting banking or BFSI customers as an Operations engineer Preferred Technical and Professional Experience Preferred certifications include Microsoft Azure Administrator Associate, Azure DevOps Engineer Expert, Red Hat OpenShift Certification, and ITIL Foundation , demonstrating expertise in cloud administration, DevOps practices, container platforms, and IT service management ​ Being You The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way. What You Can Expect Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best. From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next. Get Referred! If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.