Operations Excellence Senior Manager

Job description

**About Us** SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people’s lives in homes around the world. **Powered by two trusted, global brands, Shark and Ninja**, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company’s products are sold at key retailers, online and offline, and through distributors around the world. **AI at SharkNinja** At SharkNinja, we’re building an AI-native culture. We’re not waiting for the future; we’re creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what’s possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn’t been invented yet, you’ll fit right in. **About the Role:** This position is responsible for the factory planning/operation management of Shark Ninja Contracted OEMs across the APAC region and based in Vietnam Office. The role is focused on the optimization of factory's daily operation execution, problem solving, and developing OEM operations capability to ensure that complex, high-mix products are delivered to world-class standards and meeting the KPI which do not limit to any process improvement, preventative tool , training and new methodology to create a continually improvement at OEM. This is where your Shark Ninja journey begins. You’re an explorer—not a tour guide—driven by curiosity, fueled by taking chances, and unwilling to fly under the radar. Here, bold moves turn into real impact, growth comes from challenge, and your work helps shape what’s next. **LOCATION:** Vietnam **Here are some of the EXCITING things you’ll get to do:** **Key Responsibilities:** **1. Strategic Leadership & Partner Engagement:** • Direct Operations: Manage dedicated OEM operations in required region. • Executive Relationships: Build and maintain good relationships with partner organizations. Serve as SN primary contact for operational execution, escalation, and issue resolution. • Stakeholder Management: Coordinate cross-functional teams within SN and with external partners to ensure seamless delivery aligned with business needs. **2. Operational Excellence, Initiative & KPI Management:** • Performance Oversight: Oversee end-to-end factory performance, focusing on ramping up production volume, stabilizing the output to meet the request. • KPI Definition: Define and manage day to day operational KPIs, including CRD compliance, OEE, PPA, Lead time and others required. • Continuous Improvement: Develop a culture of continuous improvement using world-class methodologies (Lean, Six Sigma, 5S, Kaizen, Hoshin Kanri) to reduce waste and optimize processes. • Problem Solving: Strong in problem solving with result driven. **3. Risk, Assessment & Factory Management:** • Risk Management: Proactively identify and mitigate risks arising from production/materials/labors. • Doing Assessment or audit to identify the gap of NPD to ensure OEM making rectification & Follow Up. • Crisis Response: Lead the operational response for critical escalations, escalation if needed. • Analytical skills: Proficient using tools to review and analysis based on big data. • Communication skills: Able to speak effectively at different levels of people in manufacturing. **4. Training & Workshop (Lesson Learnt):** • Training - To act as consultant to lead training which is relevant to OEM growth. • Workshop - To call up any necessary workshop between X-function or X-OEM to deliver lesson sharing. **Skills:** • Open minded thinking and global exposure. • Strong problem solving and analytical skills. • Strong communication/coordination skills. • Keen Problem seeker and solver (Smoke Spotter). **You are Expected:** • 10+ years Production, Materials planning, Quality, Operations but Supply Chain experience is a must. • A versatile background in manufacturing or supply chain in SC consulting is highest preferred. • Must be bilingual (Mandarin & English) • Good understanding of manufacturing methodologies (Lean, Six Sigma Black Belt certified) and DFX (Design for Excellence). • Can work under ambiguity, high pressure and less supervision. • Bilingual (Mandarin & English) speaking & familiar with Chinese supplier environments. • Proven experience managing/coordinating both OEM and internal functional team. • Expatriate is welcome • Experience of household appliances is preferred. **Travel Requirements** • Be flexible for domestic and international travel in short notice. **Our Culture** At SharkNinja, we don’t just raise the bar—we push past it every single day. **Our Outrageously Extraordinary mindset** drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you’ll be right at home. **What We Offer** We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. **We empower your personal and professional growth** with high impact Learning Programs featuring bold voices redefining what’s possible. **When you join, you’re not just part of a company—you’re part of an outrageously extraordinary community.** Together, we won’t just launch products—**we’ll disrupt entire markets.** At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja’s innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: [Life At SharkNinja](https://www.instagram.com/sharkninja/) [**Outrageously Extraordinary**](https://www.youtube.com/playlist?list=PLmRfBxyGu_mKl9SF12lM1NAIx-z07uLNQ) **SharkNinja Candidate Privacy Notice** - For candidates based in **all regions**, please refer to this [Candidate Privacy Notice](https://www.sharkninja.com/candidate-privacy-notice.html). - For candidates based in **China**, please refer to this [Candidate Privacy Notice](https://www.sharkninja.com/legal/candidate-privacy-notice-china.html). - For candidates based in **Vietnam**, please refer to this [Candidate Privacy Notice](https://www.sharkninja.com/legal/candidate-privacy-notice-vietnam.html). *We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at [accommodations@sharkninja.com](mailto:accommodations@sharkninja.com)*