Operations Human Resources Manager

Job description

At Avolta (SIX: AVOL), our people are at the driving force behind our success. With a team of over 76,000 individuals representing more than 150 nationalities, we are a truly global company driven by passion, innovation, and excellence. Born from the combination of Dufry and Autogrill, Avolta is redefining the travel experience through the dedication and expertise of our diverse workforce. Across 73 countries and 1,000 locations, our teams bring energy, creativity, and commitment to delivering world-class travel retail and food & beverage experiences. We operate across multiple channels - including airports, motorways, cruise ships, ports, railways, and more - offering endless opportunities for collaboration and growth. Our people are empowered to make an impact, supported by a culture that values teamwork, development, and innovation. Sustainability and social responsibility are embedded in our strategy, ensuring we grow in a way that benefits both our employees and the communities we serve. Are you looking for a dynamic, international career where your contributions truly matter? Join Avolta and be part of a team that’s shaping the future of travel - together. PURPOSE OF THE ROLE The Operations HR Manager supports Retail Operations by delivering effective Human Resources solutions that drive business performance across airport locations. Acting as a trusted HR partner, this role provides guidance on people-related matters, ensures compliance with labor regulations and company policies, and contributes to the successful implementation of HR strategies, organizational changes, and employee development initiatives. RESPONSIBILITIES Partner with Retail Operations leaders and managers to provide HR guidance and support on day-to-day people matters. Support the implementation of global and local HR strategies, policies, and initiatives aligned with business objectives. Build a strong understanding of operational challenges and business needs to contribute to effective HR decision-making. Advise managers on HR solutions, employee relations matters, and organizational change initiatives. Manage labor relations activities, including liaison with unions and employee representatives, disciplinary processes, and dispute resolution. Monitor and manage employee absences in partnership with operational leaders, ensuring compliance with company policies and local regulations. Support the implementation of Health & Safety programs and ensure compliance with legal and company requirements. Coordinate training activities and collaborate with the Learning & Development team to identify and address capability-building needs. Manage airport credential applications and access requirements for employees and visitors. Support workforce planning activities, including staff roster preparation and operational HR administration. Promote a customer-focused HR service that enhances employee experience and operational effectiveness. WHAT WE ARE LOOKING FOR Bachelor's degree in Human Resources, Business Administration, Labor Relations, or a related field. Minimum of 3 years of Human Resources experience, ideally within a retail, hospitality, logistics, or other operational environment. Solid knowledge of employee relations, labor legislation, and HR best practices. Experience working with unions and employee representatives. Strong business partnering and stakeholder management skills. Ability to balance operational priorities with people-focused solutions. Excellent communication, influencing, and conflict-resolution skills. Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment. Proactive, collaborative, and customer-oriented mindset. Experience in multi-site operations and/or airport environments is considered an advantage. Fluent Spanish and English communication skills. Due to certain email system settings, some of our messages may occasionally land in your junk or spam folder. To ensure you don’t miss any important updates regarding your application, please check these folders regularly and mark our emails as ‘Not Spam’ if needed. We look forward to connecting with you soon!