Operations Intern - Summer 2027

Job description

About WFS Join Worldwide Flight Services (WFS) and be part of a global team that keeps the world moving. Every day, our teams support the safe, secure, and timely movement of cargo, baggage, and passengers while helping our airline and logistics customers deliver reliable, on-time operations. With cargo, passenger, ramp handling, and technical service experts operating across 227 airport locations in 27 countries and five continents, WFS is a global leader in the aviation services industry. Ready to take off on your next career with us? Job Summary The Operations Intern will support daily activities across WFS’s aviation service operations, including cargo handling, express logistics, passenger services, and ground handling functions. Over the course of two rotational assignments, interns gain exposure to warehouse operations, compliance processes, customer service, and workflow optimization while contributing to real business challenges through a capstone project. Responsibilities Support day-to-day cargo warehouse operations, including shipment receipt, processing, scanning, and material movement. Assist ground handling teams with aircraft turn operations, ramp safety practices, and equipment staging. Observe and support passenger service workflows such as check-in, boarding, and customer flow management (site-dependent). Collect and record operational data to support productivity, staffing, and workflow analysis. Assist with operational documentation, regulatory requirements, and audit preparation activities. Support supervisors with resource planning, routing, and daily shift preparation. Conduct safety observations and assist with local safety and compliance initiatives. Engage with airline customers, logistics partners, and internal operations teams to support daily service needs. Identify an operational improvement opportunity and complete a capstone project including research, data analysis, and a business case presentation to local or regional leadership. Participate in professional development activities including leadership workshops, Lean Six Sigma introductory training, and structured mentoring. Minimum Requirements Currently enrolled in an accredited college or university pursuing an Associate’s or Bachelor’s degree Must be an upperclassman, specifically a junior or senior , with a strong preference for candidates nearing graduation Maintain good academic standing with demonstrated strong communication skills Must reside in—or have independently secured housing near—one of the designated internship locations for the duration of the program (housing and relocation assistance are not provided) Ability to commit to a full-time summer schedule (40 hours per week), including required travel to Dallas, TX Preferred Qualifications Preferred majors: Aviation, Supply Chain, Logistics, Business, Operations Management, Engineering, or related fields. Strong written and verbal communication skills. Demonstrated interest in aviation, logistics, or operational environments. Ability to work both independently and collaboratively. Basic data analysis skills (Excel, Sheets, or BI tools). Target Internship Locations Internship opportunities will be available across select WFS locations throughout the United States. Specific locations for the 2027 Internship Program are currently being finalized and will be based on business needs. Candidates may indicate their preferred internship location during the application and selection process. Please note that WFS typically does not provide housing or housing assistance for internship participants. Candidates should reside in, or have access to housing within a reasonable commuting distance of, their selected internship location for the duration of the program. Final internship locations and placement details will be confirmed as part of the selection and offer process. Physical Working Conditions & Requirements This role requires exposure to active airport and warehouse environments. Physical Requirements Ability to stand, walk, or be on feet for extended periods (up to 8 hours) Lift, push, pull, or move items up to 35–50 lbs. (with or without accommodation) Work in varying climates including heat, cold, rain, and outdoor ramp conditions Ability to bend, kneel, crouch, and climb short steps or ladders as part of operations Comfortable around aircraft noise, warehouse equipment, and moving vehicles (PPE provided) Work Environment Fast-paced operational setting Mix of indoor (office), (warehouse) and outdoor (ramp) work depending on rotation Required use of PPE: safety vest, hearing protection, gloves, etc. Must follow all airport security, safety, and regulatory guidelines Perks & Benefits Want your pay in advance? Access your pay when you need it through DailyPay app! Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more! Need quality medical care? Multiple options for both full and part-time employees! Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More! Looking to stay healthy and improve your life? Wellness Programs offered to all employees! Want to invest in your future? 401k program offered! Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available! WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.