Operations Lead

Job description

**Few people get to build a bank from scratch. Even fewer get to build one at a moment when banking itself is being reinvented.** The Dollar is the best product in the history of the world - there is infinite global demand. But International Fintechs and non-US banks are left with two unsatisfying options to access it: Either they build on legacy clearing banks that are slow and unreliable, or they interface with middleware providers that don’t move and hold the dollars directly, but themselves rely on underlying legacy banks. Augustus collapses this stack by combining two things: A real, national bank charter (in organization), and Marble, our proprietary core banking system, built around intelligence, made of code. We are a group of operators, unicorn early employees, ex-founders and people who walked away from degrees because they believe this is an industry and career defining opportunity. We are backed with more than $200M from Peter Thiel's Valar Ventures, Tiger Global, Hummingbird, QED, Creandum, and the founders of Nubank, Ramp, Deel, Circle, Fluidstack, Fuse, and n8n. We are regulated in Europe and live with Euro and Stablecoin clearing today. Now, we are building the US team from the ground up, while continuing to grow rapidly in Europe. # **The Role** As Operations Lead at Augustus, you own one of the core operational domains of the bank end-to-end. Our operations are organized around customer workflows - customer operations, payment operations, fincrime operations - and each domain runs like a product team. The processes, the SOPs, the KPIs, the tooling, the automations, and the agents that run all of that - all yours. We're building a dark bank, a bank that runs mostly autonomously, where operations are designed so the work doesn't emerge in the first place. Legacy banks scale operations with people. We build systems that make the work disappear. Every flow you automate correctly disappears for good. Every flow you patch with headcount compounds the wrong way. You design the system. You set the metrics that prove it works. You build the agents that run it. You work across Operations, Product, Engineering, and Compliance. You report to Joshua, our COO, and you're trusted with every call from day one. # **Your First Six Months** - **Months 1-2:** Do the manual work yourself. Sit in the queue, run the cases, feel exactly where the process breaks. Take ownership of the domain as it exists today and define the KPIs that will tell you whether the system is working. - **Months 3-4:** Ship the first wave of automations. Prove the operating model on a live cohort. Drive a measurable lift with the flows you've rebuilt. - **Months 5-6:** Agents live across the domain. The long tail runs hands-off, humans handle only the highest-risk or knife-edge decisions. Scale the system - not the team. # **Who Will Thrive At Augustus** We believe that throwing smart people with high agency at big problems produces the best outcomes. The people who succeed here share the following traits: - **Relentless:** You can't leave something broken. You don't stop because it got hard or because no one is watching. - **Set The Bar:** You're harder on yourself than anyone else would be. You don't need external accountability to care about quality. - **Shape The Game:** You don't wait for a playbook and you don't need one. You walk into genuinely new territory and figure it out. You move before anyone asked you to. - **Systems First:** You don't solve problems by adding people or effort. You build systems that make the problem smaller. Your first instinct is to automate, not to handle it manually. **This role is for you if:** - You want to own an operating model, not inherit one. The SOPs, KPIs, escalation paths, tooling: you draft them, defend them, rewrite them when they break. - You've done the work you'd be automating. The best automations come from people who've felt where the process breaks - you go deep into the weeds precisely so you can engineer your way out of them. - You want to build alongside Engineering and Product, not file tickets at them. You'll spec agents and shape tooling directly. If you've watched your best ideas die in someone else's backlog, here you build them. - You want decisions that are actually yours. You own your domain end-to-end and answer for it to the COO directly. This suits someone who's hit the ceiling of executing other people's plans. **This is** **not** **for you if:** - You measure your impact by the size of your team. Success here looks like volume multiplying while headcount stays flat. A growing org under you is the failure mode, not the goal. - You prefer a mature playbook to a blank page. Nothing tuned over five years, no vendor stack to administer, no team standing by. You'll be designing the system, not optimizing within one. - You've outgrown the queue. Before anything gets automated here, someone has to run the cases by hand and understand them completely - including you. - "Mostly autonomous operations" sounds like a marketing line to you. The dark bank thesis shapes every decision. Skepticism about it means rowing against the current daily. # **Hard Requirements** - 3+ years building products or processes at a bank, fintech, payments, or crypto company - or a tier-1 consulting background with regulated financial services exposure. - You've shipped automations or agents that run in production today, not proofs of concept. - Based in New York or willing to relocate. # **Pay transparency** Compensation packages at Augustus include base salary, equity, and benefits. New hire offers are made based on a candidate's experience, expertise and geographic location. The annual US base salary range for this role is $180,000-$220,000 + equity. # **What We Offer** - **Career Growth:** You will be given more responsibility and pushed to grow faster than ever before. - **Network:** Your peers are brilliant, highly motivated people. These people will be foundational in your future opportunities. - **Real Participation:** Employees are shareholders. You will think and act like an owner. - **Perks & Benefits:** Relocation support, visa support, the latest Apple gear (MacBook + AirPods), lunch benefit, gym benefit, a beautiful office in the heart of the city, 4x on-/offsites per year, and an annual development budget. Additional to the global benefits above, we offer localized benefits such as comprehensive medical, dental, and vision insurance and a 401(k) retirement plan for our US team. *Augustus is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Augustus will consider all applications for employment without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status.*