Operations Lead (Card Services)

**About The Client** We are reinventing consumer credit. We wildly reduce the cost of capital by using technology to easily tap into people’s assets. Our first product is the world's cheapest credit card – backed by home equity. Using many patented technologies, we sped up a process that usually takes 4-6 weeks and thousands of dollars down to as fast as 15 minutes and $0 to get. **Who are we?** We are a well-capitalized (over $250MM in equity funding) team of technology (Square, Microsoft, Facebook) and finance (Discover, CapitalOne, Goldman Sachs) executives with top-tier investors – Founders Fund, Khosla Ventures, Max Levchin, NYCA, Sequoia, SciFi VC, Caffeinated Capital, etc. **Our team includes people who have built:** - Financial products (Square/CashApp, the earliest CapitalOne credit cards) - Consumer products ([](http://Internet.org), Xbox) - Technology infrastructure (Visual Studio, Windows & Azure, helped design the C++ & C# languages) - Mathematics & science infrastructure (computational research at NASA’s JPL) We are missionaries who like to work hard on important problems - and build products that become infrastructure for society. We believe that using technology to lower the cost of capital for consumers is one of these problems - and if we can do it, it could have an infinite impact on people’s lives. **Qualifications - What we’re looking for:** A seasoned Team Leader with: - Passion for Customer Service and has top tier background/training in Customer Service. At least 10 years (and above) of customer service experience. Having an experience with US mortgage and/or credit card accounts is a plus - Strong Leadership history and experience. One who can drive efficiency and excellent output within his team. One who thrives in a fast-paced environment, able to manage shifting priorities and deadlines. One who proactively identifies and implements changes to improve loan origination workflows. - Strong communication skills to coordinate and work with cross-functional teams effectively. Fluency, clarity, and good diction in English is a must. - Exceptional problem-solving and analytical skills for triaging and resolving complex issues. - Strong understanding of Origination processes, including underwriting, processing, and quality control. - Great organizational skills & time management abilities - Experience using customer and management tools such as ZenDesk, Asana, Amazon Connect. - Detail-Oriented skillset - we’re a financial services company so being correct about the details matter. - Bachelor's Degree or Bachelor's Degree or comparable work experience in financial services - Flexibility to work US Pacific time. - Must be presently residing in the Philippines