Operations Lead, Enterprise

Job description

# About Us: Camber builds software to improve the quality and accessibility of healthcare. We streamline and replace manual work so clinicians can focus on what they do best: providing great care. For more details on our thesis, check out our write-up: [What is Camber?](https://camberhealth.notion.site/What-is-Camber-1a6c4e2fa5318049b6beef91b8ed7d1a?pvs=4) We’ve raised $50M in funding from phenomenal supporters at a16z, Craft Ventures, YCombinator, Manresa, and many others who are committed to improving the accessibility of care. For more information, take a look at: [Announcing Camber](https://www.camber.health/knowledge/launch) # About our Culture: Our mission to change behavioral health starts with us and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples: 1) Improving accessibility and quality of healthcare is something we live and breathe. Everyone on Camber’s team cares deeply about helping clinicians and patients. 2) We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us. # About the Role Camber is looking for an Enterprise Insurance Operations Lead to bridge the gap between our engineering and GTM/Account Management teams that help serve our largest customers. You will become a subject matter expert in all things RCM, such that you can effectively partner with our internal teams to help bring in new enterprise clients and deliver the desired outcomes to existing enterprise clients. You will translate net new and updated product requirements to our engineering team, develop workflows and escalation pathways for our internal billing and operations teams, and serve as a trusted technical partner for external (client) counterparts. You will also own success metrics for clinics. Success in this role requires strong internal cross-functional collaboration as well as an ability to own relationships with external stakeholders (e.g., Director of RCM). You will help define what success looks like to an enterprise customer while also owning the outcomes defined by that success. You are an experienced operator who has a history of owning cross-functional projects, developing deep SME, partnering closely with engineering teams, and delivering measurable outcomes. # What You’ll Do - Drive measurable outcomes for our enterprise clients (e.g., improving 90 day collections rate) - Translate operational needs into product requirements for our engineering teams - Own relationships with external stakeholders - Develop and implement core scalable processes in partnership with cross-functional teams. # What We’re Looking For - 5-7+ years of operational experience, ideally within a high-growth company - Strategic Problem Solver: You embrace ambiguity and seek out complex challenges to drive strategy and deliver concrete outcomes. - Execution Master: You maintain exceptional organizational control over numerous moving pieces without difficulty. - Accountable Collaborator: You proactively partner across the organization, leading teams to achieve business results. - Growth Mindset: You are energized by a high-autonomy environment that values open feedback and fosters individual growth. # **Perks & Benefits at Camber:** - **Comprehensive Health Coverage:** Medical, dental, and vision plans with nationwide coverage, including 24/7 virtual urgent care. - **Mental Health Support:** Weekly therapy reimbursement up to $100, so you can prioritize the care that works best for you. - **Paid Parental Leave:** Up to 12 weeks of fully paid time off for new parents (birth, adoption, or foster care). - **Financial Wellness:** 401K (traditional & Roth), HSA & FSA options, and monthly commuter benefits for NYC employees. - **Time Off That Counts:** We offer flexible PTO, meaning you’re trusted to take the time you need to recharge while balancing your responsibilities and team commitments. - **Fitness Stipend:** $100/month to use on fitness however you choose. - **Hybrid Flexibility:** In NYC? We work in the office 3–5x/week, with flexibility when life happens. Fridays are remote-friendly. Camber is based in New York City, and we prioritize in-person and hybrid candidates. Please refer to the top of this page for this position's hiring location. *Building an inclusive culture is one of our core tenets as a company. We’re very aware of structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!* *In addition, we take security seriously, and all of our employees contribute to uphold security requirements and maintain compliance with HIPAA security regulations.*