The Operations Lead & Sales Support plays a key role in supporting the day-to-day operations of the showroom, ensuring operational excellence and consistency while helping deliver a seamless and high-quality customer experience. This role partners closely with store leadership to oversee operational processes, support team performance, and maintain efficient store functionality. The Operations Lead serves as a resource for team members and helps ensure company policies, operational standards, and service expectations are consistently executed.Key ResponsibilitiesSupport the day-to-day operations of the store, ensuring operational processes, procedures, and company standards are consistently followed.Maintain strong inventory management practices including receiving shipments, processing service orders, conducting audits, and ensuring product accuracy.Help ensure the store environment remains organized, clean, and aligned with merchandising and presentation standards.Support store readiness for promotions, events, and business initiatives.Provide customer support as needed, assisting with sales, special orders and customer inquiries to help ensure a positive customer experience and support overall store performance.Maintain a working knowledge of products, services, and promotions to effectively assist customers and the sales team when needed.Demonstrate expert knowledge of operational systems and platforms to support all team members.Ensure overall organization within the showroom.Communicate operational priorities and updates to team members and partner with leadership to address operational challenges and opportunities.Support customers in receiving packages, processing service orders, and complex returns or exchanges.Provide sales floor support for the showroom as needed for business coverage during peak hours, breaks, store events, etc.Own a sales goal appropriate aligned with personal selling hours throughout the weekRequirements2+ years of retail experience, preferably in an operational or leadership support roleStrong organizational and problem-solving skillsAbility to multitask and manage competing priorities in a fast-paced environmentStrong communication and interpersonal skillsExperience with POS systems and inventory management tools preferredFlexibility to work evenings, weekends, and holidays as neededBenefitsThe hourly pay range for this job is $20.00- $26.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. #LI-WK1
The Operations Lead & Sales Support plays a key role in supporting the day-to-day operations of the showroom, ensuring operational excellence and consistency while helping deliver a seamless and high-quality customer experience.
This role partners closely with store leadership to oversee operational processes, support team performance, and maintain efficient store functionality. The Operations Lead serves as a resource for team members and helps ensure company policies, operational standards, and service expectations are consistently executed.
Key Responsibilities
- Support the day-to-day operations of the store, ensuring operational processes, procedures, and company standards are consistently followed.
- Maintain strong inventory management practices including receiving shipments, processing service orders, conducting audits, and ensuring product accuracy.
- Help ensure the store environment remains organized, clean, and aligned with merchandising and presentation standards.
- Support store readiness for promotions, events, and business initiatives.
- Provide customer support as needed, assisting with sales, special orders and customer inquiries to help ensure a positive customer experience and support overall store performance.
- Maintain a working knowledge of products, services, and promotions to effectively assist customers and the sales team when needed.
- Demonstrate expert knowledge of operational systems and platforms to support all team members.
- Ensure overall organization within the showroom.
- Communicate operational priorities and updates to team members and partner with leadership to address operational challenges and opportunities.
- Support customers in receiving packages, processing service orders, and complex returns or exchanges.
- Provide sales floor support for the showroom as needed for business coverage during peak hours, breaks, store events, etc.
- Own a sales goal appropriate aligned with personal selling hours throughout the week
Requirements
- 2+ years of retail experience, preferably in an operational or leadership support role
- Strong organizational and problem-solving skills
- Ability to multitask and manage competing priorities in a fast-paced environment
- Strong communication and interpersonal skills
- Experience with POS systems and inventory management tools preferred
- Flexibility to work evenings, weekends, and holidays as needed
Benefits
The hourly pay range for this job is $20.00- $26.00. Base pay offered may vary depending on geographic region, internal equity, job- related knowledge, skills & experience, among other factors. Regular positions are eligible for discretionary bonus. Blue Nile offers medical, vision, dental coverage and 401(k) employer match amongst other benefits for eligible positions.
At this time, Blue Nile will not sponsor a new applicant for employment authorization for this position.
Additional Information: Blue Nile is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status or any other basis prohibited under applicable federal, state or local law. Blue Nile will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws. #LI-WK1
Blue Nile was founded by a man in love who believed that customers deserved more choices, straightforward information, and legendary service. Striving to create an omnichannel retail experience, Blue Nile has revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value in stores or online. Our vision is to bring brilliance to all of life’s joyful occasions as the world’s most trusted jeweler. Blue Nile is owned by Signet Jewelers, the world’s largest retailer of diamond jewelry, and shares their purpose of inspiring love around the world.
Blue Nile was founded by a man in love who believed that customers deserved more choices, straightforward information, and legendary service. Striving to create an omnichannel retail experience, Blue Nile has revolutionized the industry with a disruptive online business model, making it possible to shop for extraordinary, high-quality diamonds at a great value in stores or online. Our vision is to bring brilliance to all of life’s joyful occasions as the world’s most trusted jeweler. Blue Nile is owned by Signet Jewelers, the world’s largest retailer of diamond jewelry, and shares their purpose of inspiring love around the world.
