Operations Leader (Leader of Admin Partners)

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. The Position The PSD Operations team serves as a critical strategic partner across PD Functions and Domains, operating within a complex global environment to champion data, digital, and AI-enabled strategies while applying the principles of OneOperations to enhance organizational efficiency and service delivery. In this dynamic position, you will act as a key Operations Partner and People Leader (30% allocation), translating PSD strategies into operational plans, overseeing high-performance processes, and directly guiding talent development to drive impactful business outcomes. The Opportunity Act as the primary point of contact for key stakeholders to co-create solutions, establish engagement mechanisms, and execute satisfaction frameworks in collaboration with the Global Head of Operations PSD. Manage the end-to-end work intake process with urgency, maintaining a comprehensive resource overview across PD Functions and Domains, matching talent (including active feedback loops), and establishing prioritization principles for highest-value work. Shape and execute Operations strategies with the Global Head of Operations, leveraging data, digital tools, and AI to continuously evolve service offerings and boost effectiveness. Lead Strategic Workforce Planning, capability development, and upskilling initiatives to ensure the organization remains competitive, agile, and prepared for future demands. Drive high-performance organization processes including calibration, succession planning, promotions, hiring, onboarding, and overall service delivery quality oversight. Dedicate 30% of your role to direct People Leadership by mentoring and coaching reports, setting development goals, conducting regular check-ins, and managing performance effectively. Foster a culture of trust, transparency, ownership, and continuous learning while translating PSD and function-level strategies into consistent leadership execution. Who You Are Bachelor’s or Master’s degree in Business Administration, Operations Management, or a related field, alongside 5+ years of experience as an Operations Partner implementing operational strategies in complex organizations (pharma, biotech, or healthcare preferred). Expert in stakeholder management, strategic thinking, and navigating complex global environments, with deep knowledge of Roche's business support models, networks, systems, and OneOperations principles. Proven leader with a strong track record of mentoring Operations Partners, balancing business needs with talent development, and managing strategic workforce planning and capability-building initiatives. Operational expert with in-depth experience in resource allocation, talent matching, process optimization, and leveraging data, digital tools, and AI to improve organizational performance. Excellent communicator possessing strong judgment to bring structure to ambiguity, articulate a clear vision, manage competing priorities, and drive alignment across leadership levels. Ready for the next step? We look forward to hearing from you. Apply now to discover this exciting opportunity! Please note relocation support is not available for this position. Who we are A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact. Let’s build a healthier future, together. Roche is an Equal Opportunity Employer.