Operational Core ResponsibilitiesPlan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.Communicate maintenance outcomes to Customer Service to support timely client updates.Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims.Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims.Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team.Ensure service ticket tracking, follow-up, and closure within agreed SLA response time.Process quotations and invoices for vendors and subcontractors in accordance with established workflows.Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.Department Support RolesProvide technical and non-technical support for internal process improvements such as training module development, standard MOS creation, and SOP updates.Gather feedback and evidence of design failures, installation quality issues, or material defects, and escalate with recommendations to the Division Lead or Manager.Support internal programs by HR, QSHE, and other departments to promote teamwork, safety culture, and continuous improvement.Support other regional or utility O&M teams when required, especially during resource constraints or emergency support needs.RequirementsBachelor’s Degree in Electrical Engineering or other relevant engineering disciplines.Experience in electrical installations or maintenance of solar PV projects will be an added advantage.Strong understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards.Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs.Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports.Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline.Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required.Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards.Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently.
Operational Core Responsibilities
- Plan and schedule all rooftop solar maintenance activities (planned and unplanned) in line with contractual scope of work and service level agreements (SLA); submit proposed schedules to Customer Service for coordination.
- Ensure effective and timely execution of preventive and corrective maintenance by supervising technicians and verifying work completeness and conformance to SOPs.
- Communicate maintenance outcomes to Customer Service to support timely client updates.
- Prepare and review technical reports for various needs including client requests, warranty claims, and insurance claims.
- Track and ensure warranty claims are completed; follow up with vendors or suppliers and propose improvements based on the outcomes of approved or rejected claims.
- Manage, maintain, and sustain adequate inventory of spare parts, tools, and equipment for the assigned team.
- Ensure service ticket tracking, follow-up, and closure within agreed SLA response time.
- Process quotations and invoices for vendors and subcontractors in accordance with established workflows.
- Ensure compliance with Quality, Safety, Health, and Environmental (QSHE) standards in accordance with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and regulatory best practices.
Department Support Roles
- Provide technical and non-technical support for internal process improvements such as training module development, standard MOS creation, and SOP updates.
- Gather feedback and evidence of design failures, installation quality issues, or material defects, and escalate with recommendations to the Division Lead or Manager.
- Support internal programs by HR, QSHE, and other departments to promote teamwork, safety culture, and continuous improvement.
- Support other regional or utility O&M teams when required, especially during resource constraints or emergency support needs.
Requirements
- Bachelor’s Degree in Electrical Engineering or other relevant engineering disciplines.
- Experience in electrical installations or maintenance of solar PV projects will be an added advantage.
- Strong understanding of rooftop solar PV systems, including design, components, troubleshooting, and compliance with performance and safety standards.
- Ability to prepare preventive and corrective maintenance schedules, oversee field service teams, and ensure timely, quality execution aligned with SLAs.
- Clear written and verbal communication skills to coordinate with internal stakeholders and document maintenance results through accurate technical reports.
- Proven capability to lead and guide technicians and assistant engineers in daily operations, training, and field discipline.
- Ability to evaluate issues on-site and make appropriate technical and operational decisions with sound judgment and proper escalation when required.
- Familiarity with ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, and adherence to regulatory and internal safety standards.
- Commitment to following SOPs, maintenance operating standards (MOS), and company procedures consistently.
Solarvest is Malaysia’s leading, largest, and award-winning integrated solar provider, with over 10 years of expertise and a strong track record. As a trusted solar company in Malaysia, we have developed more than 2,000MW of ongoing and completed projects across 8 countries in the Asia Pacific regionRecognized as a top-tier solar company, Solarvest continues to drive the growth of solar Malaysia, delivering innovative and reliable solar energy solutions that power businesses, communities, and a sustainable future.
Solarvest is Malaysia’s leading, largest, and award-winning integrated solar provider, with over 10 years of expertise and a strong track record. As a trusted solar company in Malaysia, we have developed more than 2,000MW of ongoing and completed projects across 8 countries in the Asia Pacific region
Recognized as a top-tier solar company, Solarvest continues to drive the growth of solar Malaysia, delivering innovative and reliable solar energy solutions that power businesses, communities, and a sustainable future.
