Operations Manager

Job description

At Joko, our mission is to we help consumers save time and money when shopping online or in-store. Founded in Paris, Joko is a tech company and certified B Corp with over 105 talents across Paris, Barcelona, and New York (and beyond). More than 6 million users already save money every day at 10,000+ merchants with Joko. From cashback and automatic coupons to price alerts, we've kept expanding our products to make shopping smarter. Today, Joko is an AI shopping app: with Juno, our shopping assistant, users can find the right product at the best price in only a few seconds, with recommendations that get sharper the more they use it. Having reached profitability in our core market, we’re now scaling globally, with a strong focus on the US. It’s still day 1, come build the future of shopping with us! 🔥 OUR BUSINESS OPERATIONS TEAM At Joko, the Business Operations team is the powerhouse behind internal innovation. We tackle the company’s most strategic and complex challenges and we don’t just solve them, we turn them into long-term, scalable growth engines. Whether it's launching entirely new business lines, rethinking revenue infrastructure, or embedding AI into our operations, we lead high-impact initiatives that push Joko forward faster, smarter, and stronger. Our mission: Help Joko operate at its absolute best, every single day. 🎯 WHAT YOU WILL DO We’re looking for a highly analytical, resourceful, and impact-obsessed Operations Manager to join our Business Operations team and own one of our key operational scopes: Content, Product, Revenue, Finance, Marketing, or Team. You’ll take full ownership of your vertical, dive deep into its toughest challenges, and lead bold initiatives that unlock new levels of performance. You’ll design tech-enabled, scalable solutions that power Joko’s next stage of growth and efficiency. From rethinking revenue funnels to automating internal tooling or reshaping cross-functional workflows, you’ll be a key driver of transformation across the company. Your exact scope will depend on your background and company priorities. Example missions include: Revenue Operations - Redesign our sales and account management processes to drive conversion and retention - Rebuild and optimize our CRM (Hubspot) to empower data-driven decisions - Lead high-impact projects that directly influence top-line growth Finance Operations - Automate cash collection, invoicing, and reporting flows end to end - Build internal tools that give real-time visibility into financial performance - Reimagine how money moves through the business and fix what’s broken Content Operations - Scale the creation and quality control processes that thousands of merchant offers rely on across all markets - Build AI-driven tools that multiply team output and accuracy - Help to manage a dedicated BPO team to deliver flawless, high-volume content at speed Team Operations - Own and evolve Joko's tool stack (Notion, Slack, Claude & MCPs …) and make every team faster, smarter, and more secure - Automate cross-functional workflows: onboarding, OKRs, access management for frictionless scale - Lead ESG, IT security, and simplification initiatives that keep Joko compliant and future-proof Product Operations - Optimize key product metrics like catch rate, coupon success, or banking connection - Build tools that help Product teams move 10x faster - Own key product integrations, acting as strategic POC with external partners Marketing Operations - Structure and scale how we track, measure, and optimize marketing performance - Automate workflows for growth and CRM teams to boost campaign velocity - Build robust internal systems to improve ROI visibility and strategic decision-making You’ll be part of a small, elite team with the autonomy to make real decisions and the mandate to drive real change. 👀 WHO WE'RE LOOKING FOR - Education: You graduated from a top-tier engineering, business, or applied science program - Experience: You have 2+ years of experience in operations, strategy, consulting, or a similar role. - Problem solver: You love tackling complex, ambiguous problems with structured thinking, creativity, and a bias for action. - Operational mindset: You’re relentlessly curious, detail-obsessed, and driven to optimize processes. You enjoy getting your hands dirty and making things work better, faster, smarter. - Tech-first thinker: You look for scalable, tech-enabled solutions before reaching for manual fixes. You're excited by building automation, tooling, and data flows. - AI Enthusiast: You see AI as a core lever, and you're always exploring new ways to make work faster and smarter. - Efficiency-driven: You thrive in multi-stakeholder environments, constantly seek productivity gains, and are always thinking three steps ahead. - Autonomous: You can own and drive complex cross-functional projects from A to Z with minimal guidance. - Strong communicator: You explain complex ideas clearly and concisely, in both written and verbal formats. - Entrepreneurial spirit: You’re proactive, hands-on, and thrive in fast-paced, ever-evolving environments. - Languages: Fluent in English (spoken and written). French is a plus, but not required. 💎 OUR PERKS (Some of the benefits listed below are available to full-time positions only) At Joko, we believe that flexibility and trust are essential. Our work environment reflects this through: - Flexible remote : If you live in Paris, you can choose to work from our office or from home with no constraints. If you live elsewhere, we can provide access to a coworking space and a coworking budget. - Work from anywhere : Want to spend a month in Italy while working? You can work from most countries in the world for up to 3 months per year. On top of that, we offer plenty of perks: - 💸 Top-market compensation - 📈 Equity for everyone with the chance to own a piece of what you build - 🤖 Half-day each week dedicated to leveling up with AI by exploring new tools, iterating hard, and sharpening your skills - 🌴 Yearly offsite in amazing locations and budget for team-building events & monthly in-person gatherings - 💪 Contribution to your ClassPass subscription - 🍼 8-week leave paid 100% for the second parent - …and much more, check the full list here https://notion.so/joko/20f4ead2bfc54137b9d805bd9abbb758?pvs=4&v=e2baac50c1844149a219895e0d1c2912! 🤝 OUR HIRING PROCESS 1. Intro call: Quick screening with the Hiring Manager or the Talent team. 2. Step 1 – Team interview (45 min): Conversation with two Joko team members (could include the Hiring Manager, people from the team you’d join, or colleagues from other teams). 3. Step 2 – Role-specific assessments - For non-engineering roles: A take-home case study followed by a 45-min interview. We assess both your output and how you think in real time. The exercise will be relevant to your role (e.g. analysis, strategy, or process design). - For engineering roles: A 90-min live technical interview on CoderPad covering code understanding, review, system design, and product thinking (with AI serving as a collaboration tool). 4. Step 3 – Leadership interview (45 min): Conversation with a SteerCo member and a Founder. 5. References: Up to 3 calls with former colleagues or managers. ☕ You may also be invited for coffee with team members to get a feel for our culture.