This role is responsible for the end-to-end operational delivery of localisation production across the business. It will provide day-to-day oversight of all work in progress, ensuring that resources, workflows, and priorities are aligned to deliver high-quality output for global clients, on time and at scale.The role acts as a key link between Operations, Client Services, and Technology, ensuring that we are working efficiently, maximising capacity, and continually improving how we deliver work.RequirementsKey ResponsibilitiesProduction & Delivery OversightOwn the day-to-day production delivery of localisation work, ensuring smooth workflows, on-time delivery, and consistently high quality across all departmentsMaintain clear visibility of all active workstreams, proactively managing risks, bottlenecks, and competing prioritiesAct as the senior escalation point for operational and production issues, ensuring timely resolution and minimal impact on delivery or client experienceEnsure strong alignment between Client Services and Operations, with clear communication of priorities, deadlines, and delivery expectationsResource & Capacity ManagementEnsure the business has the right level of resource in place at all times to meet demand, across both permanent teams and freelance/contract supportLead resource planning across all localisation teams, shifts, and geographies to optimise utilisation and maintain delivery resilienceWork closely with team leads and Head of Departments to balance workload, manage peaks, and maintain sustainable capacity during high-demand periodsOversee recruitment, on boarding, and training of new staff and freelancers to ensure readiness and capability from day oneClient Services PartnershipAct as a trusted partner to Client Services, providing expert guidance on technical production queries and helping shape practical, deliverable client solutionsSupport the onboarding of new business by defining workflows, identifying resource requirements, and ensuring operational readinessCollaborate on planning for new clients, territories, and service lines, ensuring a smooth transition into productionWorkflow, Efficiency & TechnologyWork closely with the Director of Technology to continually refine and improve production workflowsDrive the adoption of automation and system-driven solutions to reduce manual processes, improve efficiency, and support scale-able deliveryIdentify, evaluate, and implement opportunities for new workflows, tools, and technologies that enhance productivity and qualityEnsure production hardware and software environments are optimised in collaboration with Technology leadershipOperational Excellence & StandardsEnsure all internal production workflows, policies, and security procedures are up to date, clearly defined, and consistently followedDrive best practice across teams, ensuring high standards in training, cross-training, and knowledge sharingBuild a culture of continuous improvement, where teams proactively identify and address inefficienciesLeadership & ManagementLine management of the Senior Technical Operations Account Managers, providing clear direction, support, and accountabilityEnsure Senior Technical Operations Account Managers are effectively managing their teams, including performance, training, and developmentPromote strong communication, collaboration, and consistency across teams and locationsReport into the Director of Operations on delivery performance, risks, and operational effectivenessReporting & Commercial AwarenessOwn resource and capacity reporting, providing clear insight into utilisation, gaps, and upcoming demandContribute to budget management, ensuring resource decisions balance cost control with delivery quality and reliabilityProvide data-driven recommendations to improve efficiency, workforce planning, and overall operational performance
This role is responsible for the end-to-end operational delivery of localisation production across the business. It will provide day-to-day oversight of all work in progress, ensuring that resources, workflows, and priorities are aligned to deliver high-quality output for global clients, on time and at scale.
The role acts as a key link between Operations, Client Services, and Technology, ensuring that we are working efficiently, maximising capacity, and continually improving how we deliver work.
Requirements
Key Responsibilities
Production & Delivery Oversight
- Own the day-to-day production delivery of localisation work, ensuring smooth workflows, on-time delivery, and consistently high quality across all departments
- Maintain clear visibility of all active workstreams, proactively managing risks, bottlenecks, and competing priorities
- Act as the senior escalation point for operational and production issues, ensuring timely resolution and minimal impact on delivery or client experience
- Ensure strong alignment between Client Services and Operations, with clear communication of priorities, deadlines, and delivery expectations
Resource & Capacity Management
- Ensure the business has the right level of resource in place at all times to meet demand, across both permanent teams and freelance/contract support
- Lead resource planning across all localisation teams, shifts, and geographies to optimise utilisation and maintain delivery resilience
- Work closely with team leads and Head of Departments to balance workload, manage peaks, and maintain sustainable capacity during high-demand periods
- Oversee recruitment, on boarding, and training of new staff and freelancers to ensure readiness and capability from day one
Client Services Partnership
- Act as a trusted partner to Client Services, providing expert guidance on technical production queries and helping shape practical, deliverable client solutions
- Support the onboarding of new business by defining workflows, identifying resource requirements, and ensuring operational readiness
- Collaborate on planning for new clients, territories, and service lines, ensuring a smooth transition into production
Workflow, Efficiency & Technology
- Work closely with the Director of Technology to continually refine and improve production workflows
- Drive the adoption of automation and system-driven solutions to reduce manual processes, improve efficiency, and support scale-able delivery
- Identify, evaluate, and implement opportunities for new workflows, tools, and technologies that enhance productivity and quality
- Ensure production hardware and software environments are optimised in collaboration with Technology leadership
Operational Excellence & Standards
- Ensure all internal production workflows, policies, and security procedures are up to date, clearly defined, and consistently followed
- Drive best practice across teams, ensuring high standards in training, cross-training, and knowledge sharing
- Build a culture of continuous improvement, where teams proactively identify and address inefficiencies
Leadership & Management
- Line management of the Senior Technical Operations Account Managers, providing clear direction, support, and accountability
- Ensure Senior Technical Operations Account Managers are effectively managing their teams, including performance, training, and development
- Promote strong communication, collaboration, and consistency across teams and locations
- Report into the Director of Operations on delivery performance, risks, and operational effectiveness
Reporting & Commercial Awareness
- Own resource and capacity reporting, providing clear insight into utilisation, gaps, and upcoming demand
- Contribute to budget management, ensuring resource decisions balance cost control with delivery quality and reliability
- Provide data-driven recommendations to improve efficiency, workforce planning, and overall operational performance
DMS2020 has without doubt been the most unique and challenging year of most of our lifetimes. Alongside the devastating human impact of Coronavirus, 2020 has also challenged the industry that we all work in and love but at DMS we are now looking to next year with renewed hope and confidence as we plan the next phase of our growth and prepare to build on our successes so far.As we start to get ready to open our doors again, to bring our teams back and support the industry as it returns once more, we look to 2021 with optimism and excitement and we are looking for like-minded, talented people who want to be part of our journey. It’s going to be a very big year for us and we want you to play a role.We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we look forward once more to playing our part in bringing this back into people’s lives in 2021.WHO WE AREWe are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinkingand ambitious and brave in everything they do.DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.WHAT WE DOWe are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
DMS
2020 has without doubt been the most unique and challenging year of most of our lifetimes. Alongside the devastating human impact of Coronavirus, 2020 has also challenged the industry that we all work in and love but at DMS we are now looking to next year with renewed hope and confidence as we plan the next phase of our growth and prepare to build on our successes so far.
As we start to get ready to open our doors again, to bring our teams back and support the industry as it returns once more, we look to 2021 with optimism and excitement and we are looking for like-minded, talented people who want to be part of our journey. It’s going to be a very big year for us and we want you to play a role.
We love the film industry. We love the ability of film to take your imagination away from daily life, to excite, to provoke, to engage and to entertain and we look forward once more to playing our part in bringing this back into people’s lives in 2021.
WHO WE ARE
We are a vibrant, engaged, talent-driven agency where our staff feel empowered, where ideas are encouraged and where outstanding work is rewarded. We nurture bright, passionate people who are innovative and creative in their thinking
and ambitious and brave in everything they do.
DMS is a place where our clients feel looked after, where they trust our ability to deliver and to come up with new ways of engaging them and helping them engage their audiences. We strive to be a key agency partner to our clients, delivering consistency of work and quality of service.
Founded in 2002, our headquarters are in London with offices also in Los Angeles and Sydney. We are part of the AKA Group of agencies.
WHAT WE DO
We are a full-service creative digital agency. Our people, technology and insights help global media and entertainment, sports and lifestyle brands create, manage, localise, distribute and place their content, and evaluate its media reach.
