We're looking for an experienced Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.What You'll DoTeam Leadership Lead, coach and develop a team responsible for channel operations and marketplace performance. Set clear objectives, monitor performance and create a high-performing, data-driven culture. Prioritise work across the team to ensure operational excellence and delivery against business goals. Revenue Operations & Pricing Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns. Design, implement and evaluate pricing experiments to identify opportunities for commercial growth. Monitor revenue performance across channels and recommend improvements based on data and market trends. Channel Strategy Own relationships with online travel agencies and booking platforms. Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation. Identify opportunities to improve channel performance, visibility and conversion. Data & Commercial Insights Analyse operational and commercial data to identify trends, risks and opportunities. Build and interpret dashboards using SQL and BI tools such as Looker or Tableau. Translate complex data into clear recommendations for senior stakeholders. Define KPIs and measure the success of strategic initiatives. Strategic Projects Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance. Work closely with Product and Engineering to prioritise system improvements and integrations. Identify process improvements that enhance both internal operations and customer outcomes. RequirementsPrevious experience managing and developing high-performing teams. Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role. Strong commercial acumen with experience developing pricing or revenue optimisation strategies. Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI. Comfortable analysing large datasets and turning insights into business decisions. Experience leading cross-functional projects from concept through to implementation. Excellent stakeholder management skills with the ability to influence across technical and non-technical teams. Highly organised, naturally curious and motivated by solving complex operational problems.BenefitsEnviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding workEnhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your genderPension - We provide a pension scheme for all permanent employees, in line with government requirementsMacBook - For business use25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday
We're looking for an experienced Operations Manager to lead our Channels team and drive commercial performance across our marketplace distribution and pricing strategy.
This is a highly analytical leadership role for someone who enjoys solving complex operational challenges using data. You'll be responsible for managing a high-performing team, optimising channel performance, driving pricing and revenue initiatives, and leading strategic projects that improve commercial outcomes.
What You'll Do
Team Leadership
- Lead, coach and develop a team responsible for channel operations and marketplace performance.
- Set clear objectives, monitor performance and create a high-performing, data-driven culture.
- Prioritise work across the team to ensure operational excellence and delivery against business goals.
Revenue Operations & Pricing
- Develop and execute pricing strategies that maximise revenue while balancing occupancy, profitability and host returns.
- Design, implement and evaluate pricing experiments to identify opportunities for commercial growth.
- Monitor revenue performance across channels and recommend improvements based on data and market trends.
Channel Strategy
- Own relationships with online travel agencies and booking platforms.
- Drive expansion across distribution channels, ensuring seamless onboarding, integrations and ongoing optimisation.
- Identify opportunities to improve channel performance, visibility and conversion.
Data & Commercial Insights
- Analyse operational and commercial data to identify trends, risks and opportunities.
- Build and interpret dashboards using SQL and BI tools such as Looker or Tableau.
- Translate complex data into clear recommendations for senior stakeholders.
- Define KPIs and measure the success of strategic initiatives.
Strategic Projects
- Lead cross-functional initiatives that improve operational efficiency, scalability and commercial performance.
- Work closely with Product and Engineering to prioritise system improvements and integrations.
- Identify process improvements that enhance both internal operations and customer outcomes.
Requirements
- Previous experience managing and developing high-performing teams.
- Experience in Revenue Operations, Commercial Operations, Strategy, Marketplace Operations or a similar analytical leadership role.
- Strong commercial acumen with experience developing pricing or revenue optimisation strategies.
- Advanced analytical skills with strong SQL capability and experience working with BI tools such as Looker, Tableau or Power BI.
- Comfortable analysing large datasets and turning insights into business decisions.
- Experience leading cross-functional projects from concept through to implementation.
- Excellent stakeholder management skills with the ability to influence across technical and non-technical teams.
- Highly organised, naturally curious and motivated by solving complex operational problems.
Benefits
- Enviable company culture - we've put time into getting our work culture just right. Regular team social events, company-wide recognition of outstanding work
- Enhanced Parental Leave - Family comes first. We offer great parental leave to spend time with your new child, regardless of your gender
- Pension - We provide a pension scheme for all permanent employees, in line with government requirements
- MacBook - For business use
- 25 days annual leave - plus an extra day off on your birthday (because who wants to work on their birthday
We’re Houst, a property management company. Our mission is to make Houst the global home of hosting. We’ve signed up thousands of happy hosts, helping them to make over £115,000,000 in earnings. The business has expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. We have three types of customers (hosts, guests and cleaners), we built the Houst product for our hosts. From holidaymakers to full-time landlords; host happiness is central to everything we do.
We’re Houst, a property management company. Our mission is to make Houst the global home of hosting. We’ve signed up thousands of happy hosts, helping them to make over £115,000,000 in earnings. The business has expanded worldwide – we’re operating in over 20 cities globally, from Auckland to Lisbon, and there’s a lot more to come. We have three types of customers (hosts, guests and cleaners), we built the Houst product for our hosts. From holidaymakers to full-time landlords; host happiness is central to everything we do.
