Operations Manager

Job description

💰 £50,000 to £60,000 depending on experience 📍 Salary based on London. Two days a week in the office, the rest remote. Fanvue is one of the fastest-growing creator monetisation platforms globally. We're an AI-powered, creator-first platform helping creators connect, engage, and earn directly from their audiences at scale. Following our recent Series A, Fanvue has surpassed $100M+ in annual recurring revenue, with triple-digit year-on-year growth, supporting hundreds of thousands of creators and millions of fans worldwide. Business Operations keeps money moving correctly, keeps the platform safe, and keeps us on the right side of our banking, payment and regulatory relationships. It covers payments and payout infrastructure, treasury, verification and KYC, fraud and risk, Trust and Safety, compliance, and the data work underneath all of it. Most of that surface is currently held by a small number of very senior people. This role exists to work alongside them across all of it. 🎯 THE ROLE We're hiring an Operations Manager to sit at the centre of Business Operations, reporting to our Chief Business Operations Officer and working closely with our Senior Operations Manager. This is deliberately a broad role, and we want to be straight about what that means. You will not have one fixed remit. You will be pointed at whatever the most important operational problem is that week, and expected to pick it up, work out what is actually going on, and drive it to a conclusion. Some weeks that is building out system flows. Some weeks it is a number that does not reconcile, a live incident, or a compliance pack that has to be right by end of day. You will be taught directly by the CBOO, not handed a wiki. You will have data warehouse and provider system access from your first week. Success in month one is not output, it is that you understand how money moves through the business and have started closing things out without being chased. You will start broad and stay broad for a while. Over time we will shape your work towards whichever areas suit you, with the intent that you eventually own one properly, with a remit and in time a team. 🚀 WHAT YOU'LL DO - Take on whatever is most urgent: ambiguous, half-understood problems that need the facts established and the loop closed - Run the operational side of our payment, payout, verification and risk provider relationships, from stuck tickets to due diligence packs - Reconcile what our providers say happened against what our systems say happened, and chase down every difference until it is explained - Investigate risk and fraud alongside the fraud team, and propose the controls that close the gaps - Support live incidents involving money or user safety, running the analysis and owning the follow-up - Write it all down: runbooks, process docs, control documentation, post-incident reviews 👀 WHO YOU ARE - Someone who moves on their own initiative. When you hit a wall, your instinct is to find the way round it rather than report it - Someone who finishes things reliably, without being chased, including the boring parts - Comfortable with numbers. You can pull data, check it against a second source, and notice when something does not add up - A clear writer. Muddled writing usually means muddled thinking - Intellectually honest. You separate what you have verified from what you are assuming, and say when you do not know - Someone who gets more careful under pressure, not less - Someone who wants direct, frequent feedback - Roughly 1 to 3 years in anything that demanded accuracy and independent thinking: operations, finance, consulting, analytics, support, or a startup where you did a bit of everything - Fintech or payments operations exposure is a strong plus. You do not need payments, KYC or compliance experience, management experience despite the title, or SQL on day one - Unconventional career paths welcome, if you can explain why yours prepared you for this ✨ YOU'LL THRIVE HERE IF - You want unusual range and exposure early in your career - You get more organised when things get busy - You would rather be trusted with something difficult than given something safe - You like closing loops and seeing problems actually end ⚠️ YOU'LL STRUGGLE HERE IF - You want a clearly bounded remit and a predictable week - You need to be told what to work on next - You are comfortable leaving loose ends for someone else - You want the title to come with a team on day one 🌍 WHY JOIN FANVUE? - Sunday Times Best Places to Work, two years running. We don't just say we have great culture, we prove it - Fanvue supports hundreds of thousands of creators and millions of fans globally. The problems you solve here are real and immediate - Direct coaching from our Chief Business Operations Officer, which is unusual at this level - AI-native: we are not bolting AI on. It is core to our product and how we work - Series A momentum: triple-digit growth means the problems you solve today define the platform for years - Two days a week in the London office, the rest wherever you work best, with WeWork access when you want it - High annual leave flexibility and flexible working hours - Salary reviews every six months, we don't wait for annual cycles to recognise your growth - Support with upskilling and development costs - Travel and office budgets for team off-sites or kitting out your home setup - Benefits package including gym memberships, apps, and more we're actively building out ⭐ FANVUE IS FOR EVERYONE We know that diverse teams build better products. Even if you do not meet every requirement, we encourage you to apply. Potential, mindset, and ambition matter just as much as experience.