Operations Manager

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilising more than 66 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, , , eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit [](http://pattern.com). The UK Warehouse Manager at Pattern is responsible for the full management of warehouse operations at our UK Warehouse, ensuring the seamless receipt, storage, and dispatch of goods while maintaining high standards of safety, efficiency, and cost-effectiveness. The role requires an experienced leader who can drive operational excellence, build and manage a dynamic team, and support commercial objectives aligned with Pattern’s growth and customer service goals. ### What is the day in the life of a Operations Manager? - Full site management. Scheduling of goods receipts, volumes to be processed - Financially skilled in Budgetary & P&L responsibility for the site. Building a strong, efficient and experienced FTE team. - Working with key resource suppliers to dynamically flex the team in line with the demands of the business and the seasonal volumes. - Driving operational excellence and continuous improvements to support the evolving business. - Sourcing and managing consumable providers, continuous negotiation on costs. - Setting SLA’s and tracking KPIs. - Working with the Merchandise Planning team on forecasted volumes and shipping priorities. ### What will I need to thrive in this role? - Demonstrated experience (5+ years) in warehouse, distribution, or supply chain management, including full site P&L responsibility. - Strong leadership skills, with a proven ability to recruit, develop, and manage high-performing teams in a fast-paced environment. - Solid financial acumen with experience in budgeting, cost control, and vendor negotiations. - Excellent working knowledge of warehouse management systems (WMS), logistics software, and best practices. - Strong understanding of and background in Lean Six Sigma methods. - Effective communicator with strong organizational and analytical skills. Fluent in English. ### What is the hiring process? - An initial phone interview with Pattern’s talent acquisition team - Interview with our Director of Operations (1 hour) - Interview with our VP of Operations (45 mins) - Top Grading Interview and Reference collection - Offer/Decision ### How can I stand out as an applicant? - Be clear, concise and specific when explaining a point (STAR model and answer first are the suggested frameworks). - Be prepared to talk about professional accomplishments with specific data to quantify examples. - Be ready to talk about how you can add value and be the best addition to the team. - Focus on mentioning how you would make a difference at Pattern. - Be prepared to talk about any side projects related to data and analytics. ### We are looking for individuals who are: - *Game Changers* - A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes. - *Data Fanatics* - A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data. - *Partner Obsessed* - An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations, and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern. - *Team of Doers*- Someone who is a part of a team of doers uplifts team members and recognizes their specific contributions, takes initiative to help in any circumstance, actively contributes to supporting improvements, and holds themselves accountable to the team as well as to partners. ### Why should I work at Pattern? Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolve quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include: - 28 days Holiday (increasing to 32 days with each year of service) - Competitive salary - Private Medical Insurance - Enhanced Pension Scheme - Enhanced Maternity and Paternity leave and pay - Nursery Scheme - Cycle to Work Scheme - Regular company socials