Operations Manager

**USPack** is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At **USPack** our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win. **Find out more at: [](http://www.gouspack.com/)** At **USPack**, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! **Get on the path to a successful career that delivers more!** **USPack’s Benefits for Full Time positions include:** • 401(K) • Health Insurance • Disability/Life Insurance • Paid Time Off (PTO) • Paid Holidays **USPack’s Benefits for Part Time positions include:** • 401(K) • Paid Sick Time The **Operations Manager** provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible to identify, transmit and satisfy our customers’ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients’ location(s) to designated locations. To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ### Essential Duties and Responsibilities: - Meet with Client on a frequent basis to build relationship & Complete Visit Documentation. - Review of OTD, Piece Scan and Location Scan by Account. - Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's). - Complete customer reports/audits. - Independent Contractor (IC) Activities. - Meet with potential IC to verify capabilities of candidate. - Meet with IC's to discuss route, stops, issues, client concerns, and scanning. - Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system. - Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.). - Assist in troubleshooting eCMobile issues. - Plan route coverage and route changes and communicate with IC. - Ensure all services are performed in a timely manner. - Gross Margin Management. - Negotiate with IC’s regarding contracted services and settlement. - Monitor Gross Margin by Account to ensure it exceeds budgeted targets. - Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments). - Perform other duties as assigned. ### Knowledge, Skills, and Abilities: - Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service. - Excellent interpersonal skills necessary for driver and customer interactions. - Ability to effectively communicate verbally and in writing at all levels of the organization. - Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven. - Ability to understand the independent contractor relationship. - Ability to work from home with travel throughout assigned area as required. - Ability to work additional hours to deal with operational issues when necessary. - Proficient in basic MS Office Programs (Outlook, Excel, and Word). - **Must maintain a valid driver’s license and clean, functional vehicle.** - Ability to ***lift up to 50 pounds*** on occasion. ### Education, Experience, Certificates, and Licenses: - College Degree with some experience or a High School Diploma with equivalent combination of education and experience. - Six Sigma Green Belt Certification preferred.