Operations Manager

Job description

JOB CODE PHL5132 Operations Manager, Supply Chain MANAGEMENT LEVEL 7 Manager DISCIPLINE Supply Chain Operations REPORTS TO Operations Director FSLA CLASSIFICATION Exempt The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction. Position Overview JOB CODE PHL5132 Operations Manager, Supply Chain MANAGEMENT LEVEL 7 Manager DISCIPLINE Supply Chain Operations REPORTS TO Operations Director FSLA CLASSIFICATION Exempt The Operations Manager, Supply Chain leads day-to-day logistics, inventory, and fulfillment to ensure reliable service, cost control, and continuous improvement. This role coordinates cross-functional planning, optimizes warehouse workflows, and drives KPI performance for safety, quality, and on-time delivery. The manager oversees process standardization, capacity planning, and vendor collaboration, resolving bottlenecks and mitigating risk. Success requires data-driven decision making, strong communication, and disciplined execution to meet operational goals while enabling scalable growth and customer satisfaction. Essential Job Skills/Duties • Plans, organizes, and manages manufacturing processes to meet production targets. • Monitors workflow and adjusts schedules as needed to ensure timely delivery. • Identify and implement process improvements to increase efficiency and reduce waste. • Utilize lean manufacturing and Six Sigma principles where applicable. • Ensure products meet quality standards and regulatory requirements. • Collaborate with the Quality team to implement corrective actions when needed. • Supervise and mentor production supervisors and staff. • Foster a culture of continuous improvement, accountability, and teamwork. • Oversee inventory levels, raw material usage, and equipment maintenance. • Coordinate with OQES to ensure smooth operations. • Prepare and present operational reports to senior management. • Analyze production data to identify trends and areas for improvement. • Enforce safety protocols and ensure compliance with local and international regulations. • Conduct regular safety audits and training sessions. • Lead daily warehouse and logistics operations. • Own service, cost, and quality KPIs. • Optimize inventory accuracy and replenishment. • Drive continuous improvement initiatives. • Coordinate cross-functional supply planning. • Resolve escalations and operational bottlenecks. Required Technical Skills • ERP and WMS proficiency. • Advanced Excel and data analysis. • Inventory control methodologies. • Lean and process mapping. • Capacity and demand planning. • Carrier and 3PL management. Required Soft/Leadership Skills • Clear, concise communication. • Decision making under pressure. • Coaching and team development. • Stakeholder alignment and influence. • Change management execution. Required Education & Experience • Bachelor's in supply chain Business or Engineering Course or related field. • 10 years operations management experience. • Track record improving KPIs. • Experience leading cross-functional teams. Preferred Education & Experience • Master's in operations or business. • High-volume omnichannel experience. • Start-up or scale-up environment success. Required Licenses/Certifications • Lean Six Sigma Green Belt. • Forklift safety certification. • OSHA safety training completion. Preferred Licenses/Certifications • Problem solving skills (FMEA, MSA, SPC, DOE), Six Sigma Green Belt certified • APICS CPIM or CSCP. • PMP certification. Supervisory Responsibilities • Directly supervises Operations Supervisors. • Manages vendor and 3PL performance. Travel Requirements • Travels: Supplier, 3PL, and site visits. • % of Time: Up to 20%. • Overnight Travel: Occasional. Physical Demands & Working Conditions • Stationary Position: Frequently • Vision: 20/20 corrected vision • Hearing: Receive detailed information if spoken to • Pushing/Pulling/Reaching: Occasionally • Climb: Occasionally • Kneel: Occasionally • Grab: Frequently • Bend: Frequently • Lift/Carry Over: Up to 40 lbs • Wet or Humid Conditions: Occasionally • Moving Mechanical Parts: Frequently • Heavy Machinery: Occasionally • High Places: Rarely • Fumes or Airborne Particles: Occasionally • Toxic or Caustic Chemicals: Rarely • Outdoor Frequency: Occasionally • Electricity: Rarely • Explosives: Never • Radiation: Never • Loud Noise: Occasionally • Other Environmental: Temperature fluctuations in warehouse