Operations Manager

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Who we are We’re a subsidiary of Super Group, the NYSE-listed entertainment company behind some of the world’s leading Sport’s brands, including Betway. This gives us the backing, credibility and shared capabilities of a listed group, while operating as a lean, high impact team focused on building from the gound up. At SuperCoin, we’re building regulated financial infrastructure for Africa. Our core product, ZARsc, is a ZAR-backed stablecoin issued on public block chain rails and backed 1:1 by fiat reserves held at a South African bank. It enables fast, low-cost settlement across exchanges, payment partners, enterprise flows and remittance corridors. We are starting with the Rand, with a broader roadmap to launch a family of African fiat-backed stablecoins – unlocking more efficient, accessible financial systems across the continent. Who we’re looking for We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Super Money, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar. Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary. Why we need you An issuance business lives or dies on operational discipline. Reconciliation has to be right every day. Partners have to be onboarded cleanly. Processes have to hold up to regulators and auditors. As we scale, we need someone who owns that operational spine. We are looking for an Operations Manager to keep the business running day to day — across functions, partners, and Super Group shared services. This is a build role: you will establish processes and controls largely independently at first, then scale the function as the business grows. What you’ll do You’ll take ownership of work that gives us our competitive edge, including: Payments & wallet operations Run the daily operational rhythm of the stablecoin business: supporting mint, burn, and redemption execution within defined controls Perform daily reconciliation of ZARsc in circulation against fiat reserves, escalating and resolving breaks quickly Manage operational incidents end-to-end — identify, coordinate, resolve, document Partner & vendor operations Own the operational side of key provider relationships (e.g. custody, identity verification, banking operations contacts) Run the operational onboarding of new partners and integrations alongside product and commercial teams Track vendor contracts, renewals, and service levels Process, governance & reporting Build and document core operational processes, controls, and SOPs from scratch Maintain audit-ready records and support compliance, audit, and regulatory information requests Establish operational tracking and reporting so the leadership team always knows the state of the business Cross-functional coordination Act as the operational anchor across the business: coordinating priorities across product, compliance, commercial, and engineering Work with Super Group shared services (finance, legal, compliance) to get things done Ensure the business runs efficiently, reliably, and with clear accountability Build & scale Operate independently in the first phase, then hire and manage operational support as the function scales Create the foundation for a scalable operations capability This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. What you’ll bring You’re someone who brings: 5+ years' experience in operations within fintech, payments, or blockchain/digital assets, this is essential Hands-on experience with payment operations, reconciliation, or settlement processes, with high accuracy and control Experience operating in regulated environments, with an appreciation for compliance, audit, and reporting requirements A proven track record of building processes and ways of working from scratch in early-stage or scaling environments Strong coordination and stakeholder management skills across internal teams and external partners The ability to prioritise effectively and run multiple operational streams at once High attention to detail across reconciliation, documentation, and day-to-day processes A bias for action, consistently delivering outcomes, not just plans Desirable skills you’ve got up your sleeve It would be great if you also have some the following skills: Exposure to stablecoins, digital asset custody platforms (e.g. Fireblocks), or crypto exchanges Experience in remittances, cross-border payments, or neobank environments A strong understanding of African financial systems or emerging-market dynamics Familiarity with reconciliation systems, treasury operations tools, or financial reporting platforms Prior experience in a startup or early-stage fintech Our values are non-negotiables Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward. These competencies are: Adaptability Ownership and accountability Initiating action Resilience Team orientation Integrity Innovation What you’ll get back We invest in your growth and wellbeing, so you can bring your best: Supergrowth is real here. Our learning and development programmes give you the tools, training and opportunities to level up fast. Your progress matters. Our Performance tool ensures you get meaningful feedback to support your development and superdrive your career. Support that has your back. Our Employee Assistance Programme offers resources for you and your family. Medical Aid Subsidy Retirement Annuity Subsidy Funeral Fund Benefit Income Continuation Benefit Group Life Cover Ready to build? Your work will have real impact from day one. We're honest, fair, and focused on helping you succeed and we're building something that hasn't been built in this market before. SuperCoin. Wait for no one. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow!