Operations Manager

Job description

Job Title Operations Manager Job Description Summary Operations Manager Job Description Key Responsibilities Define and implement operational procedures and ensure appropriate training of teams and service providers. Define operational goals and KPIs, monitor performance and prepare management reports. Coordinate and oversee third-party service providers, including Security, Maintenance, Cleaning and Landscaping. Plan and programme operational activities and preventive maintenance programmes. Ensure compliance with applicable legislation, health & safety requirements, fire safety regulations and relevant management systems. Develop and execute inspection programmes, audits, tests, monitoring activities and emergency drills. Participate in the preparation, monitoring and control of operational budgets. Manage procurement processes, analyse proposals and monitor contractor performance. Ensure compliance with tenant lease obligations and support tenants in resolving operational issues. Coordinate tenant fit-outs, store refurbishments and building works. Promote continuous improvement initiatives, sustainability measures and energy-efficiency programmes. Support Marketing initiatives and events from an operational perspective. Build and maintain positive relationships with tenants, suppliers, authorities and client representatives. Key Competencies Communication skills, both oral and written, in Portuguese and English. Problem solving and analytical thinking. Planning and organisation. Leadership and team coordination. Relationship management and client focus. Financial awareness. Ability to manage multiple priorities in a fast-paced environment. Qualifications Degree in Engineering, preferably Mechanical, Electrical, Civil or similar. Minimum 3 years’ experience in building operations, facilities management, technical property management or similar environments. Experience in retail, shopping centres or high-footfall assets will be valued. Good understanding of building systems and operational compliance requirements. Strong MS Office skills. Previous experience in sustainability and ESG-related initiatives will be considered an advantage. Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact. INCO: “Cushman & Wakefield”