Operations Manager

Job description

General Area of Responsibility The Operations Manager will be responsible for directing and coordinating the operations department to provide the services required by customers within the assigned geographies. He/she is responsible for managing the fleet to ensure that all required services are delivered safely and efficiently, according to Svitzer nautical standards and that customer requirements and expectations are met. Specific Area of Responsibility Your main tasks will be: Fleet geographic distribution based on customer and operational requirements Daily planning and tug assignment (dispatch) to jobs to ensure customer service and satisfaction Management of tug assignment to ensure compliance with crew resting hours, preventive maintenance needs and dry dockings in coordination with Fleet Management Support Fleet with necessary information and requirements for crew assignment according to specific operations Planning, executing, and supervising of special operations, including leading, supervising, executing and controlling risk assessments, task analysis and ad hoc preparation of the tugs and crews Operational reporting, incident/accident investigation, crisis management, emergency response management in coordination with Fleet and Legal Ensure optimal utilization of the fleet, plan and control fuel consumption and delivery and manage and control port expenses Permanent coordination and teamwork with Commercial and Fleet departments to optimize use of assets, efficiency, cost control and customer satisfaction Manage Helm from job input/planning, tug assignment/dispatch, use on board, to tariff application and invoicing, secure efficient use and control of accurate job information Liaise with customers and local stakeholders as needed to plan and ensure service, coordinate and solve operational issues and manage complaints and solve problems Assist with analysis, planning, execution of new business, entering new geographies and other specific projects Tug management visits, maintain permanent and close contact with crews on board to ensure safe operations, wellbeing, permanent improvement Perform other ad hoc tasks as needed Requirements/Preferred Education University degree in Marine Sciences or other related degree preferable, or related area, preferred master on relevant degree Training and Experience More than 5 years of experience in towage organization as Operations Supervisor or Operations Manager Solid understanding of Maritime Industry and International Maritime Legislations Strong abilities to build relationships and manage multiple stakeholders' interests Ability to work in a global business environment and in a matrix organization Fluent written and spoken Spanish. Advance written and spoken English Proficient in MS Office application Safety environment awareness Flexibility to frequent travel for short periods of time, as well as vessels if required Building a Diverse Workplace In Svitzer we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. Don’t meet every single requirement? Studies have shown that members from some under-represented groups are less likely to apply for jobs if they don’t meet every single qualification. At Svitzer we are dedicated to building a diverse and inclusive workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles, and we are excited about hearing from you! How to Apply To apply for this role, please click on the 'Apply Now' button and create a Candidate Home to manage your applications.