Operations Manager

Job description

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." The primary purpose of this role is to oversee technician recruiting, hiring, ongoing training, coaching, development​, and regular cadence of accountability, in order to maximize technician success and retention, as well as to ensure overall service quality to maximize customer retention. Key Performance Indicators Customer Satisfaction & Retention Technician Retention Technician Percentage of Staffing Budget (including productivity, timekeeping, and licensing) Team Safety Performance Route Completion Branch Schedule Efficiency Sales Growth Service Cost Control (fleet maintenance, materials & supplies, hourly time management) Principal Duties and Responsibilities Oversee ongoing technician training, coaching, development​, and regular cadence of accountability, in order to maximize technician success and retention Recruit / hire residential and/or commercial pest, termite, specialty, and lawn technicians to maintain appropriate staffing levels ​ Review and evaluate ongoing technician performance (via ride-a-longs and audits) ​ Respond diligently and compassionately to customer concerns Ensure overall service quality to maximize customer retention Fill in periodically on customer appointments to help close any temporary staffing gaps​ Monitor branch scheduling and ensure customer appointments are completed efficiently and effectively​ Ensure safety standards are met or exceeded and that all operations are in regulatory compliance​ Monitor and maintain inventory levels of pest / termite control and home services products​ CANDIDATE SUMMARY Required Qualifications Knowledge, Skills & Abilities Adept at problem solving and identifying practical solutions​ Ability to effectively lead and motivate others​ Good aptitude for basic/intermediate math, for calculations related to sales/service​ Strong communication skills (verbal, written, presenting) ​ Ability to build rapport easily and establish trust with customers and employees​ Minimum Education Level/Certifications High school diploma (or GED)​ Maintain licenses/certificates as required by federal, state, and/or local regulations​ Maintain valid driver’s license​ Physical Demands/Environmental Conditions Moving up to 20 lbs by lifting, carrying, pushing, pulling, or repositioning objects Sitting, climbing, balancing, stooping, kneeling, crouching, and crawling Working in damp and/or dusty locations, confined spaces, narrow aisles, or passageways Going up and down stairs, ladders, scaffolding, ramps, and poles Operating a motor vehicle safely Ensuring vehicle and other equipment is maintained and kept clean Wearing personal protective equipment, including OSHA-compliant respirators Having healthy vision to perform detail-oriented activities at distances close to the eyes or within arm’s reach Ability to tolerate a variety of environmental conditions, including seasonal weather (extreme heat/cold) Flexibility with working hours, including some evening and weekend work, a rotating on-call schedule, and extended (50-60 hours/wk) schedule during peak season Travel Requirement Travel up to 100% of time within assigned territory(s) Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities. California residents click here to review your privacy rights. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.