Position: Operations Manager - Amazon USA Private LabelLocation: Remote (Global)Employment Type: Full-TimeType of contract: Independent contractor 🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️Scope of the role:We are hiring a hands-on Operations Manager to own and lead our Amazon USA private label operations end to end. This is a player–coach role: you will manage a small operations team while personally executing and solving critical operational issues across supply chain, inventory, and Amazon Seller Central.This role is 50% execution, 50% leadership. If you prefer delegation over doing or a strategy without accountability, this role is not a fit.You will be directly responsible for keeping inventory healthy, forecasts accurate, Amazon account health clean, and operations running without surprises.Responsibilities:1. Operations & Supply ChainOwn day-to-day supply chain execution from supplier production in China to final delivery into Amazon fulfillment centers Manage and support the Supply Chain Manager, ensuring smooth coordination across suppliers, freight forwarders, and 3PLs Step in directly during critical operational periods to resolve logistics delays, customs issues, or inbound problems Make informed decisions on freight methods, customs clearance, and domestic transport Maintain full visibility into inventory levels and proactively prevent stockouts and excess inventory Build, maintain, and refine seasonal and monthly forecasting models to guide purchasing and replenishment decisions 2. Amazon Marketplace OperationsOversee order management and ensure customer service and administrative tasks are handled accurately and on time Take direct ownership of Amazon account health, including resolving policy violations, IP complaints, and compliance issues Execute operational tasks inside Amazon Seller Central when required, not just oversee them Coordinate closely with the PPC team to ensure advertising decisions align with inventory availability Monitor product listings, rankings, and competitor activity to maintain marketplace competitiveness 3. Vendor & Purchasing ManagementManage relationships with suppliers, freight forwarders, and 3PL partners Negotiate pricing, timelines, and terms to balance cost efficiency with reliability and quality Evaluate vendor performance and address issues proactively Personally step in on critical supplier negotiations or escalations when needed 4. Leadership & Team ManagementManage and mentor a small operations team of 2–3 people Establish clear processes, KPIs, and accountability across operations Drive continuous improvement with a focus on operational efficiency and accuracy Lead by example by working alongside the team during daily operations and high-pressure situations Balance strategic planning with hands-on execution to ensure consistent results Requirements:3+ years of hands-on experience in operations, supply chain, or logistics within an Amazon FBA environment Strong experience managing inventory, forecasting demand, and planning replenishment cycles Proven ability to independently handle Amazon account health issues, including policy violations and IP complaints Deep understanding of Amazon FBA logistics, 3PL operations, and international shipping from China to the U.S. Highly detail-oriented, process-driven, and organized Comfortable working in a fast-paced, high-accountability environment Solid understanding of how PPC and marketing performance impact inventory and operations Fluent in English with strong communication and analytical skills Ability to work U.S. East Coast hours90-Day Success Criteria:Within your first 90 days, you will be expected to:Fully understand and operate the end-to-end supply chain, from China-based suppliers through freight, 3PLs, and Amazon FBA. Independently navigate Amazon Seller Central workflows, including account health, policy issues, and operational troubleshooting.Learn existing forecasting processes and improve forecast accuracy using historical data and seasonality. Deliver reliable, actionable demand forecasts aligned with inventory constraints and business goals. Key Performance Indicators:You will be measured primarily on operational outcomes:Maintain 60–90 days of inventory at the 3PL level per SKU Fewer than 8 SKUs overstocked beyond the forecast period (typically 6 months) Fewer than 4 SKUs overstocked at Amazon FBA (>75 days of inventory) Fewer than 2 SKUs understocked at Amazon FBA (<21 days of inventory) Amazon Inventory Performance Index (IPI) consistently above 465
Position: Operations Manager - Amazon USA Private Label
Location: Remote (Global)
Employment Type: Full-Time
Type of contract: Independent contractor
🌎 Work from any corner of the world and be a part of the #remoteworkrevolution!‼️
Scope of the role:
We are hiring a hands-on Operations Manager to own and lead our Amazon USA private label operations end to end. This is a player–coach role: you will manage a small operations team while personally executing and solving critical operational issues across supply chain, inventory, and Amazon Seller Central.
This role is 50% execution, 50% leadership. If you prefer delegation over doing or a strategy without accountability, this role is not a fit.
You will be directly responsible for keeping inventory healthy, forecasts accurate, Amazon account health clean, and operations running without surprises.
Responsibilities:
1. Operations & Supply Chain
- Own day-to-day supply chain execution from supplier production in China to final delivery into Amazon fulfillment centers
- Manage and support the Supply Chain Manager, ensuring smooth coordination across suppliers, freight forwarders, and 3PLs
- Step in directly during critical operational periods to resolve logistics delays, customs issues, or inbound problems
- Make informed decisions on freight methods, customs clearance, and domestic transport
- Maintain full visibility into inventory levels and proactively prevent stockouts and excess inventory
- Build, maintain, and refine seasonal and monthly forecasting models to guide purchasing and replenishment decisions
2. Amazon Marketplace Operations
- Oversee order management and ensure customer service and administrative tasks are handled accurately and on time
- Take direct ownership of Amazon account health, including resolving policy violations, IP complaints, and compliance issues
- Execute operational tasks inside Amazon Seller Central when required, not just oversee them
- Coordinate closely with the PPC team to ensure advertising decisions align with inventory availability
- Monitor product listings, rankings, and competitor activity to maintain marketplace competitiveness
3. Vendor & Purchasing Management
- Manage relationships with suppliers, freight forwarders, and 3PL partners
- Negotiate pricing, timelines, and terms to balance cost efficiency with reliability and quality
- Evaluate vendor performance and address issues proactively
- Personally step in on critical supplier negotiations or escalations when needed
4. Leadership & Team Management
- Manage and mentor a small operations team of 2–3 people
- Establish clear processes, KPIs, and accountability across operations
- Drive continuous improvement with a focus on operational efficiency and accuracy
- Lead by example by working alongside the team during daily operations and high-pressure situations
- Balance strategic planning with hands-on execution to ensure consistent results
Requirements:
- 3+ years of hands-on experience in operations, supply chain, or logistics within an Amazon FBA environment
- Strong experience managing inventory, forecasting demand, and planning replenishment cycles
- Proven ability to independently handle Amazon account health issues, including policy violations and IP complaints
- Deep understanding of Amazon FBA logistics, 3PL operations, and international shipping from China to the U.S.
- Highly detail-oriented, process-driven, and organized
- Comfortable working in a fast-paced, high-accountability environment
- Solid understanding of how PPC and marketing performance impact inventory and operations
- Fluent in English with strong communication and analytical skills
- Ability to work U.S. East Coast hours
90-Day Success Criteria:
Within your first 90 days, you will be expected to:
- Fully understand and operate the end-to-end supply chain, from China-based suppliers through freight, 3PLs, and Amazon FBA.
- Independently navigate Amazon Seller Central workflows, including account health, policy issues, and operational troubleshooting.
- Learn existing forecasting processes and improve forecast accuracy using historical data and seasonality.
- Deliver reliable, actionable demand forecasts aligned with inventory constraints and business goals.
Key Performance Indicators:
You will be measured primarily on operational outcomes:
- Maintain 60–90 days of inventory at the 3PL level per SKU
- Fewer than 8 SKUs overstocked beyond the forecast period (typically 6 months)
- Fewer than 4 SKUs overstocked at Amazon FBA (>75 days of inventory)
- Fewer than 2 SKUs understocked at Amazon FBA (<21 days of inventory)
- Amazon Inventory Performance Index (IPI) consistently above 465
