Operations Manager/Engineer, Field Operations

Job description

About VORTO Vorto is on a mission to improve America’s Supply Chain efficiency and sustainability. Vorto uses AI technology to reduce empty miles and idle time created in matching shippers and truckers. Additionally, it deploys an agentic AI platform to automate and remove inefficiencies from all players involved in Supply Chain. This reduces carbon emission from trucks, makes products more affordable for everyday American, and improves the lives and earnings of approximately 3.5 million truck drivers in America which is the largest entrepreneurial population. We operate in a very fast-paced and nimble environment that is highly focused on a team-first, accomplishment-focused culture that is passionate about our mission’s success. Our products have been developed by a world-class engineering team that simplifies and solves complex business problems. We encourage you to visit our careers page https://www.vorto.ai/company/careers and read this blog post https://www.vorto.ai/post/building-a-culture-of-transformational-innovation to learn more about our culture. Some Facts About Us: · 1+ million shipments per year · Over $1 billion of freight under management · Cashflow positive since inception · Backed by Golden Gate Capital, a Tier 1 private equity firm based in San Francisco, CA. Golden Gate has a diverse portfolio of companies with over $15 billion in committed capital. About the Role The Operations Manager/Engineer, Field Operations functions with an engineering-first, AI-driven operating model. This role owns regional day-to-day logistics execution while architecting and automating workflows across brokerage, trucking, and field coordination. The mandate is systems design — building repeatable, AI-enabled processes that scale across regions. This is not a conventional logistics manager. It is an engineering leadership role embedded in real-world operations. They combine: - Trucking/logistics fluency - Systems thinking and workflow automation capability Essential Duties and Responsibilities: - Own regional transportation execution to ensure customer capacity commitments are consistently met - Serve as the operational authority across carriers, fleet assets, and field coordination within the assigned region - Drive regional KPIs including utilization, turn times, carrier performance, and safety metrics - Act as primary escalation point for operational disruptions and customer-impacting events, ensuring rapid resolution - Maintain complete visibility and accountability for fleet and asset status, including readiness, custody, and maintenance requirements - Build and manage a high-performing regional carrier network through recruiting, onboarding, training, and performance management - Design and deploy AI-enabled workflows for carrier sourcing, dispatch optimization, onboarding, compliance, and field communications - Develop scalable playbooks and SOPs that replace manual processes and standardize execution across regions - Own regional financial metrics including cost analysis, pricing awareness, capacity planning, and strategic growth support Qualifications/Skills: Required Items - Bachelor’s degree in engineering - 3+ years of experience in a technical engineering role - Systems-oriented mindset with ability to build workflows - Comfort working with AI tools and automation platforms - Ability to operate independently in high-ambiguity environments - Willingness to travel up to 25% within region - Demonstrate a strong nutrition facts show in this blog post Compensation: Starting at $125k Benefits At VORTO we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers. We offer a competitive benefits package as well as numerous additional perks, including: - Competitive compensation package - Paid Time Off and Holidays - Health, Dental and Vision Insurance - 401(k) retirement plan with company match - Flex and Health Savings Plans - Company-paid life and short-term disability insurance - Company-paid parking or RTD pass - Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance - Tuition Assistance - Employee Assistance Program (EAP) - Free or discounted legal program - We supply the industry's best hardware and productivity software VORTO is an Equal Opportunity Employer. This position will be posted until a qualified candidate is hired. Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.