Operations Manager - Guadalajara

Job description

OPERATIONS MANAGER, MEXICO Location: Guadalajara, Jalisco, Mexico THE OPPORTUNITY Overview AI is expanding into Mexico. We've proven our technology with customers across North America and are now building the operational foundation that will support our growth in Mexico. We're looking for our first Operations Manager in the region to help make that happen. This role is about building. You'll establish our office and inventory hub in Guadalajara, implement inventory systems, manage logistics and customs processes, support customer fulfillment, and create the operational infrastructure that allows the business to scale. You'll have significant ownership, direct exposure to company leadership, and the opportunity to build processes from the ground up rather than inherit them. WHY THIS ROLE MATTERS As we expand our presence in Mexico, reliable operations become a competitive advantage. Our customers depend on us to deliver equipment on time, maintain inventory accuracy, and support deployments without operational friction. This role will be responsible for creating the systems and processes that make that possible. Success in this role means customers receive what they need when they need it, internal teams can operate efficiently, and Overview AI has a scalable foundation for long-term growth in Mexico. WHAT YOU'LL OWN BUILD OUR MEXICO OPERATIONS HUB - Establish and manage our Guadalajara office and inventory location - Coordinate office setup, utilities, internet, security, access control, and vendor relationships - Develop procedures for receiving, shipping, inventory management, safety, and day-to-day operations - Create the operational foundation that supports future growth INVENTORY & FULFILLMENT - Implement and manage inventory processes using Cin7 - Maintain accurate inventory records and stock controls - Receive inbound shipments and coordinate customer order fulfillment - Manage serial number tracking, inventory movements, and inventory accuracy - Support basic device preparation, configuration, and quality checks prior to shipment LOGISTICS, IMPORTS & VENDOR MANAGEMENT - Coordinate inbound and outbound shipments throughout Mexico - Manage relationships with customs brokers, freight forwarders, couriers, and suppliers - Maintain import documentation and support compliance requirements - Identify and resolve logistics bottlenecks before they impact customers CROSS-FUNCTIONAL OPERATIONS - Partner with Finance on invoicing, shipment confirmations, and operational reporting - Work closely with Sales to forecast inventory needs and support customer orders - Assist with onboarding and operational support for Mexico-based employees - Support customer onboarding activities and operational documentation when needed PROCESS IMPROVEMENT - Develop and document procedures across inventory, fulfillment, shipping, receiving, and vendor management - Track key operational metrics including inventory accuracy, turnaround times, shipping performance, and stock availability - Continuously improve processes to increase efficiency, reduce costs, and improve customer experience WHAT WE'RE LOOKING FOR REQUIRED - 5+ years of experience in operations, logistics, inventory management, supply chain, warehouse operations, or a similar hands-on role - Experience managing inventory, shipping and receiving, order fulfillment, and vendor relationships - Strong organizational skills and exceptional attention to detail - Ability to work independently and take ownership of outcomes - Comfortable balancing strategic thinking with hands-on execution - Professional fluency in both English and Spanish - Based in or near Guadalajara and able to work onsite regularly NICE TO HAVE - Experience with inventory, ERP, or warehouse management systems (Cin7 preferred) - Experience with imports, customs, freight forwarding, or cross-border logistics - Experience establishing a new office, warehouse, or operational site - Background in hardware, manufacturing, industrial technology, robotics, IoT, or related industries - Experience hiring, training, or managing operations support staff - Familiarity with serial-number tracking, product configuration, or quality control processes WHO THRIVES HERE - Builders who enjoy creating systems from scratch - People who take ownership without waiting for direction - Operators who are equally comfortable in spreadsheets and on the warehouse floor - Problem solvers who move quickly and adapt as priorities change - Individuals who want to help shape a growing business rather than maintain an established one If you're excited about building something from the ground up and having a direct impact on a growing company, we'd love to hear from you.