Operations Manager – Integrated Facilities Services

Job description

The Operations Manager is responsible for the overall day-to-day delivery of integrated facilities and workplace services at the site. This role provides leadership and direction to frontline teams, oversees service delivery and vendors, supports facility operations and maintenance. The successful candidate will be a hands-on and collaborative leader with strong facilities, people-management, and customer-service skills. They will be responsible for ensuring services are delivered safely, efficiently, consistently, and in accordance with contractual requirements and client expectations. We are currently seeking an experienced Operations Manager to join our team at 19 Allstate Parkway in Markham, Ontario . Key Responsibilities Operations & Facilities Management Oversee the day-to-day delivery of integrated facilities and workplace services. Ensure facility operations and maintenance activities are completed safely, efficiently, and in accordance with established standards. Conduct and oversee regular facility inspections and ensure deficiencies, faults, and maintenance issues are identified, reported, and resolved in a timely manner. Monitor service performance and implement corrective actions where required. Coordinate with internal teams, contractors, and service providers to ensure seamless facility operations. Support preventative maintenance programs and follow up on outstanding maintenance requirements. Identify opportunities to improve operational efficiency, service quality, and the overall client experience. Team Leadership & People Management Lead, supervise, and support janitorial, reception/mail, and other workplace services teams. Establish daily priorities, allocate resources, and ensure adequate staffing and service coverage. Coach, mentor, and develop employees to achieve operational and service expectations. Support employee onboarding, training, performance management, and ongoing development. Ensure employees maintain required qualifications and receive appropriate training. Promote a positive, respectful, and inclusive workplace culture. Address employee concerns and operational issues promptly and escalate when appropriate. Vendor & Site Access Management Oversee qualified vendor verification and site access requirements. Ensure contractors and vendors comply with site policies, safety requirements, and established procedures. Coordinate vendor activities and monitor service quality and performance. Maintain strong working relationships with vendors and service partners. Address vendor performance concerns and implement corrective actions as required. Janitorial, Reception & Mail Services Oversee the delivery and quality of janitorial, reception, mail, and courier services. Ensure teams consistently meet established service standards and client expectations. Provide operational direction and support to frontline service teams. Act as a backup for reception and mail services when required. Monitor staffing, schedules, service levels, and overall team performance. Special Cleaning & Indoor Plant Services Oversee the delivery of special and periodic cleaning services. Ensure specialized cleaning requirements are properly scheduled, coordinated, and completed. Oversee indoor plant service delivery and ensure service standards are maintained. Monitor vendor performance and address service deficiencies as required. Workplace & Meeting Room Services Oversee meeting room management and workplace support services. Ensure meeting spaces are properly prepared and maintained for client meetings and events. Coordinate office support service requests and ensure timely completion. Work with the client to identify and address changing workplace service needs. Client & Account Management Support Work closely with the Account Manager to ensure contractual obligations and service standards are consistently met. Serve as a key operational point of contact for the client and workplace stakeholders. Respond promptly and professionally to client requests, concerns, and service issues. Support client meetings, operational reviews, reporting, and service improvement initiatives. Act as the Account Manager's backup when required. Build and maintain strong client relationships through proactive communication and exceptional service delivery. Health, Safety & Compliance Ensure all operations are conducted in accordance with company, client, and legislative health and safety requirements. Promote a strong safety culture across all teams and service areas. Ensure employees and vendors follow established safety policies, procedures, and protocols. Identify and address safety hazards and operational risks. Support incident reporting, investigations, and corrective actions as required. 3–5+ years of progressive experience in facilities management, operations management, property management, hospitality, commercial services, or a related field. Previous experience managing frontline teams and multiple service functions. Strong leadership and people-management skills. Experience managing vendors, contractors, and service providers. Strong understanding of facility operations, maintenance, janitorial, reception, and workplace services. Excellent customer service and relationship-management skills. Strong organizational and time-management skills with the ability to manage multiple priorities. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Proficiency with Microsoft Office and other workplace management systems. Knowledge of occupational health and safety requirements and best practices. Ability to work in a fast-paced, client-focused environment. Post-secondary education in Facilities Management, Business Administration, Operations Management, or a related discipline is an asset. WHAT’S IN IT FOR YOU? Be part of an industry that's more important than ever! Award winning safety culture. Supportive team environment with room to grow together. Employee Referral Program. We are growing! Certified as a Great Place to Work 2025-2026 ! Dexterra Group is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans’ status, Indigenous status, or any other legally protected factors. Accommodation is available upon request at all stages of the selection process. We thank all applicants for their interest and will contact those candidates selected for interview. Note, we are not accepting candidates from recruitment agencies. #IND1 WHO ARE WE? Dexterra Group is a fast-growing, financially strong, publicly listed company (TSX:DXT). We have a far-reaching presence across the entire continent North America with hundreds of full-time and part-time opportunities at any given time. We aim to provide our people with more than just a job – we offer fulfilling opportunities in a culture that promotes stability, diversity and inclusion, camaraderie, employee recognition, work-life balance, and doing what you love. For over 75 years, the companies that began independently, and now form Dexterra Group, have been dedicated to serving North American clients to create and manage built environments that play a vital role in our economy and our local communities. That’s something we’re truly proud of, Work That Matters, People Who Care .