Operations Manager, Logistics

Job description

**Company Overview** Nestig is a direct-to-consumer brand with a mission to create the most delightful place to shop for children’s spaces. Our brand is synonymous with quality, care, and trust, offering customers a seamless shopping experience and exceptional products for their little ones. As one of the fastest-growing consumer brands since 2021, Operations is essential to our culture, and we believe this is a key part of what sets us apart from the competition. We strive to execute streamlined, backend logistics to ensure customers receive their items in a timely and secure way. **Department Overview** As part of Nestig’s Operations team, you will play a strategic, hands-on leadership role overseeing the full Customs and Logistics function across Brazil, North America, Europe, and Asia. Reporting directly to the Head of Operations, you will manage a team of three and lead critical logistics operations, people development, and global partner relationships. You will navigate complex cross-border challenges while driving continuous improvement and cost optimization across the supply chain. In close partnership with Scheduling, Customer Experience, and Product Development, you will ensure efficient end-to-end product movement: from manufacturing and export through warehousing, customs clearance, last-mile delivery, and customer satisfaction. ***This full-time position will be based out of our São Paulo office in Pinheiros.*** ### What You’ll Do - Lead, mentor, and develop a team of three direct reports across varying levels, fostering continuous growth and high-performance culture through clear expectation setting, structured feedback, effective delegation, and hands-on support when needed; - Own end-to-end international import and export workflows, managing and negotiating with global carrier partners to resolve escalations and meet cost, performance, and service-level benchmarks; - Manage operations across all U.S. partner warehouses, ensuring accurate inventory, SLA compliance, and continuous process improvement; - Develop, monitor, and refine KPIs for team performance, compliance, and operational excellence, using data-driven insights to measure success and inform company-wide improvements; - Design streamlined processes that reduce transit delays, losses, and damage across all operations, working closely with the Product Development team to enhance packaging quality while maintaining competitive shipping costs; - Oversee tracking processes, ensuring proactive communication and rapid issue resolution across customs and internal teams; - Manage and onboard white glove delivery partners, ensuring quality standards, customer satisfaction, and ongoing partner development; - Lead freight cost optimization initiatives, driving savings through commercial negotiations, operational redesign, and carrier performance reviews; - Own carrier invoice and import tax validation processes, ensuring accuracy and preventing financial leakage; - Serve as a subject-matter expert for logistics and fulfillment operations, equipping the team with the knowledge and guidance needed to address inquiries across carriers, customs, and end-to-end supply chain workflows. ### What You’ll Need - 5+ years experience in Logistics and Operations, with at least 2 years in a people management role. - Must be able to work onsite in our São Paulo office in Pinheiros (Fradique Coutinho subway station) three (3) days a week [Monday, Wednesday, Thursday]. - Experience in a early-stage, growth-oriented within fast-paced company, or global operations is strongly preferred - Excellent communications skills in Portuguese and English (Level B2), both verbal and written, with a knack for creative problem-solving, negotiation and calm, confident conflict resolution. - A passion for talent development and team management, giving structured feedback, delegating effectively and fostering a collaborative and motivational environment. - Fast learner with sharp problem-solving and negotiation skills and excellent judgment. - Ability to navigate ambiguity, prioritize effectively, and adapt quickly to changing business needs. - Hands-on and proactive when needed, while still operating with a strategic, managerial approach. - Highly analytical, data-driven mindset with the ability to transform data into strategies and operational improvements. - Strong Excel skills; experience with Power BI is a plus. - A passion for building processes, improving operational efficiency, and delivering exceptional customer experiences. - Ability to embody and exercise [Nestig's Core Values](https://nestigbaby.notion.site/Core-Values-32f3217a1fb7425db56df02b85768476) in all facets of the business. - Legal authorization to work in Brazil [We are available to hire as Freelancer ("PF") or Contractor ("PJ")]. ### Why You’ll Love Working Here! - Total Rewards: dive into our [TOTAL REWARDS DECK](https://docs.google.com/presentation/d/1zdX7Gz9fCC-hsXLYkYvq29LaGZZRXXJDkZ0GMAYY1Zo/edit?usp=sharing) to learn more about Nestig’s benefits and perks - Comprehensive medical benefits through Alice for you and your loved onesTwenty-one (21) business days\* per calendar year, prorated from your start date, so you can take your well-earned R&R [\*What is a business day? A business day is a weekday that the business is open (non-governmental holiday weekdays). This means that PTO requests will not need to include weekend day(s) and/or governmental holiday(s) that hug a particular day you are requesting off.] - Flexible Work From Wherever (WFW) Policy — up to five (5) weeks of remote work per year, prorated from your start date - Monthly wellness, IT, and commuter stipend - WFW stipend, so you are able to create a comfortable working environment at home - Annual education stipend, because we are always learning - Nestig discount, so you can treat you, your family & loved ones! - Paid parental leave of sixteen (16) weeks after six (6) months of employment for birthing and non-birthing parents. ### What will this interview process look like? - We believe that interviews should be a two-way street — an opportunity for us to get to know you, and for you to learn about life at Nestig. To help you feel prepared and confident, we’ve outlined each step of this recruitment process [HERE](https://www.notion.so/nestigbaby/Interview-Process-Manager-Operations-Logistics-2cd3512bd1b08016848dc2dfd498a246).